Job Description

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Details of the Division and Team:

We are seeking a dedicated and experienced individual to join our team as a Trading Floor IT Support. The successful candidate will be responsible for providing technical support to our trading floor operations, ensuring the smooth running of our systems and applications.
You will act as the first point of contact for all trading floor IT issues, aiming to resolve all desktop issues within one hour whilst delivering world-class customer satisfaction. Based on the Trading Floor, you will work closely with other areas of Group IT to ensure incidents are resolved as quickly as possible and escalate any problems that could affect multiple users across the bank.

What we will offer you:

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. Thats why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

Flexible benefits plan including virtual doctor consultation services

Comprehensive leave benefits

Gender Neutral Parental Leave

Flexible working arrangements

21 days of annual paid leave, plus public holiday & Flexible Working Arrangement

Your key responsibilities:

Provide first-line technical support to the trading floor, responding promptly to requests and issues.

Maintain and troubleshoot Bloomberg, Refinitiv, and other market data products.

Develop and maintain scripts using VBA and PowerShell to automate tasks and processes.

Collaborate with other IT teams to ensure seamless integration and support for trading applications.

Keep up to date with the latest technologies and suggest improvements to existing systems.

Your skills and experience:

Minimum 3 years of relevant experience in a desk top support role.

Proven experience in Windows 10, Office applications (Word, Excel, PowerPoint, Outlook, etc.), SharePoint, Teams.

Proven understanding of IT infrastructure components such as: Active Directory, Printers, scanners and other network devices, Mobile devices (iPad/iPhone) Cisco meeting room equipment using Webex and Teams.

Basic knowledge of Bloomberg, VBA, PowerShell scripting, Refinitiv, and other market data products.

Strong problem-solving skills and the ability to work under pressure.

Excellent communication skills, both written and verbal.

Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirements may apply.

How well support you:

• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• Training and development to help you excel in your career
• Coaching and support from experts in your team

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. to see what we do.

Deutsche Bank & Diversity

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.

Deutsche Bank