Job Description

:Details of the Division and Team:Join a talented and passionate team of solution-oriented Network engineers.As a Level 2 Network Operations Engineer in Global Network Services, you will be exposed to industry leading SDN, DCN, Cloud and Security technology.Your responsibilities include support of a robust and resilient network infrastructure which enables Deutsche Bankxe2x80x99s 24x7 client centric business.You will work with global colleagues to identify, diagnose, troubleshoot, resolve network problems, implement improvements, train colleagues, and help to leverage technology to provide secure, stable and innovative connectivity to Deutsche Bank and its clients.Represent Global Network operations during network and non-network incidents in incident management calls.What we will offer you:A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. Thatxe2x80x99s why we are committed to providing an environment with your development and wellbeing at its center.You can expect:Flexible benefits plan including virtual doctor consultation servicesComprehensive leave benefitsGender Neutral Parental LeaveFlexible working arrangements25 days of annual paid leave, plus public holiday & Flexible Working ArrangementYour key responsibilities:Facilitate proper operation, maintenance, and restoration of global data network.Follow key operation procedure to progress and update Incident and change ticketsImplement regular break fix related changesActs as an internal training resource to tier 1/2 operations engineers.Participate in effective handovers between APAC and US L2 operation teams.Perform timely escalations to technical and management teams and engage vendor escalation services (Cisco TAC, Checkpoint, F5, Arista, DWDM, Fortinet, Akamai, McAfee)Provide detailed written summaries of Incidents.Act as shift leadLead as Network Operations representative in managed incident calls.Discuss issues with management, Level 3/Advanced Services and Engineering.Serve as Subject Matter expertYour skills and experience:Minimum 6-8 years of relevant experience as a Level 2 network engineer in enterprise grade networks.Hands-on experience in extensive Level 2 and 3 troubleshooting network problems pertaining to IP routing and network protocols.Understanding of TCP/IP, DNS, DHCP, GTM, LTM VPN, MP-BGP, OSPF Cisco ACI, Wireless technology; DWDM (ADVA), Multicast, HSRP, Spanning tree, VRF and DDOS, IP services (DNS/DHCP) proxies.CCNP or other professional level certifications.Technical ability to troubleshoot and progress complex IP networks and hardware problems.Liaison with Operations Level 1 Engineer, Operations Level 3 Engineer, other IT groups regionally and globally for support and resolution of high priority incidents.This role requires you to work in a 12-hour day shift. 4 days work, followed by 4 days off.Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirements may applyHow wexe2x80x99ll support you:Coaching and support from experts in your teamA culture of continuous learning to aid progressionA range of flexible benefits that you can tailor to suit your needsTraining and development to help you excel in your careerCoaching and support from experts in your teamxe2x80x8bAbout us and our teams:Deutsche Bank is the leading German bank with strong European roots and a global network. to see what we do.Deutsche Bank & DiversityWe strive for a in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.We welcome applications from all people and promote a positive, fair and inclusive work environment.

Deutsche Bank