Job Description

:Details of the Division and Team:You will be operating within Corporate Bank Production domain or in Corporate Banking subdivisions, as a Production Support Engineer. In this role, you will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene. Supporting the resolution of issues and conflicts and preparing reports and meetings. Candidate should have experience in all relevant tools used in the Service Operations environment and has specialist expertise in one or more technical domains and ensures that all associated Service Operations stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs).Ensure all the BAU support queries from business are handled on priority and within agreed SLA and to ensure all application stability issues are well taken care off.Support the resolution of incidents and problems within the team. Assist with the resolution of complex incidents. Ensure that the right problem-solving techniques and processes are applied.Embrace a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability.Be responsible for your own engineering delivery and using data and analytics, drive a reduction in technical debt across the production environment with development and infrastructure teams.Act as a Production Engineering role model to enhance the technical capability of the Production Support teams to create a future operating model embedded with engineering culture.What we will offer you:A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That\xe2\x80\x99s why we are committed to providing an environment with your development and wellbeing at its center.You can expect:Flexible benefits plan including virtual doctor consultation servicesComprehensive leave benefitsGender Neutral Parental LeaveFlexible working arrangements21 days of annual paid leave, plus public holiday & Flexible Working ArrangementYour key responsibilities:Lead by example to drive a culture of proactive continual improvement into the Production environment through automation of manual work, monitoring improvements and platform hygiene.Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues.Engage in the Software Development Lifecycle (SDLC) to enhance Production Standards and controls.Update the RUN Book and KEDB as & when required.Participate in all BCP and component failure tests based on the run books.Understand flow of data through the application infrastructure. It is critical to understand the dataflow so as to best provide operational support.Event monitoring and management via a 24x7 workbench that is both monitoring and regularly probing the service environment and acting on instruction of a run book.Drive knowledge management across the supported applications and ensure full compliance.Works with team members to identify areas of focus, where training may improve team performance, and improve incident resolution.Your skills and experience:Minimum 3 years of production support experience within a global operations context or in large corporate environments, specifically in controlled production environments or in Financial Services Technology in a client-facing function.Experience on Oracle 12c/19c, UNIX/Linux, shell scripts, APM Monitoring Tools (Geneos/Splunk), Scheduling Tools (Control-M/AutoSys).Proven knowledge in Global Transaction Banking / Corporate and Investment Banking environment.Experience of supporting complex application and infrastructure domains.Experience of applying technical solutions to improve the stability of production environment.ITIL / best practice service context.Ability to work in virtual teams and in matrix structures.Good analytical and problem-solving skillsRole is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirements may apply.How we\xe2\x80\x99ll support you:Coaching and support from experts in your teamA culture of continuous learning to aid progressionA range of flexible benefits that you can tailor to suit your needsTraining and development to help you excel in your careerCoaching and support from experts in your teamAbout us and our teams:Deutsche Bank is the leading German bank with strong European roots and a global network. to see what we do.Deutsche Bank & DiversityOur values define the working environment we strive to create \xe2\x80\x93 diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.Visit to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.

Deutsche Bank