Job Description

:Details of the Division and Team:This is a role for a Wintel Server Support Specialist, who has both operational and implementation experience while working within a fast moving, highly technical environment. The position is for an experienced Wintel Server and Citrix Administrator to work within the Global Wintel Team, focused on providing operational support primarily for our Wintel and Citrix environments.The successful candidate needs to be self-motivated, a good team player, and will be responsible for providing Wintel & Citrix related support at the Enterprise level.What we will offer you:A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That\xe2\x80\x99s why we are committed to providing an environment with your development and wellbeing at its center.You can expect:Flexible benefits plan including virtual doctor consultation servicesComprehensive leave benefitsGender Neutral Parental LeaveFlexible working arrangements25 days of annual paid leave, plus public holiday & Flexible Working ArrangementYour key responsibilities:Team member role reports directly to the Functional ManagerEnsure compliance with the standards and security requirements set forth by the Bank and based on the guidelines authorized by the GTO Management team.Participate in Deutsche Bank organizational events such as Town Halls and Team MeetingsProvide Level 2 and Level 3 quality support via the group hotline and ticketing systems for Wintel and Citrix systems and other core infrastructure components.Proactively manage Incident queues and conduct evaluation / triage for all incoming tickets before resolving / closing or re-assigning to the appropriate individualResolve / close incident tickets by following the Deutsche Bank Knowledge Base (KB) process, link resolution plans to KB articles, and document issue and each step taken in order to resolve.Personally contribute to the ongoing development and updates to the KB repositoryProvide Global Change Management (GCM) coordination by creating, resourcing, securing approvals for, and ensuring timely execution of planned changes, within Deutsche Bank Change Management policy.Provide proactive ticketing workflow and queue management in order to identify, flag, and drive positive remediation of workloads not being carried out within documented expectation.Maintain timely and quality status updates in all Deutsche Bank workflow systems, per Key Operating Procedures (KOP)Deliver workloads according to defined Service Level Agreements (SLA) targets and escalate timely when there is risk of not meeting SLA or an issue increasing in severity.Assist vendors with implementation of new servers, including bank-standard build and Quality Assurance (QA) process.Your skills and experience:Minimum of 6 years of relevant working experience in a server support environment handling Wintel Server Support and VMware technologyExperience in windows server support, VMWare, installing/ configuring/ managing clustering, GPO, Powershell, Scripting, Active Directory, DFS, DNS, DMZProven experience handling projectsAbility to self-manage a book of work and ensure clear transparency on progress with clear, timely, communication of issues.Excellent troubleshooting and problem-solving skills.Excellent communication skills, both written and verbal, with attention to detail.Ability to work in virtual teams and in matrix structures.Experience of supporting complex application and infrastructure domainsITIL / best practice service context. ITIL foundationGood analytical and problem-solving skills.Comfortable with weekend work (2 to 3 weeks frequency; Will get time off during weekdays).Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirements apply.How we\xe2\x80\x99ll support you:Coaching and support from experts in your teamA culture of continuous learning to aid progressionA range of flexible benefits that you can tailor to suit your needsTraining and development to help you excel in your careerCoaching and support from experts in your teamAbout us and our teams:Deutsche Bank is the leading German bank with strong European roots and a global network. to see what we do.Deutsche Bank & DiversityWe strive for a in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.We welcome applications from all people and promote a positive, fair and inclusive work environment.

Deutsche Bank