Job Description

Role Purpose

• To provide ongoing support to staff and customers both inside and outside the classroom and contribute towards the smooth running of the Young

Learner Programmes in Singapore. Main opportunities /challenges:

• Working in a large international organisation with a wide range of individuals
• Dealing with parent expectations
• Caring for a large number of students
• Some unsociable working hours including both Saturdays and Sunday and sometimes evenings

Main accountabilities to the following: Floor Walking

• Monitor students in the centre before, after and between classes
• Ensure children do not enter restricted areas and do not cause disturbances on the premises
• Supervise children who need to leave the classroom
• Ensure the British Council Child Protection Policy is followed
• Direct parents and students to classes and the customer service team for trial classes
• Fire Marshall and First Aider in case of emergencies (training to be provided)

Resources

• Support the team to prepare and maintain materials
• Help create displays of student work
• Print, cut and laminate materials

Customer Management

• Give basic information to parents and students about British Council programmes and refer customers to the Customer Management team

Teaching Assistant

• Communicate with and assist classroom teachers
• Help children to settle into the class environment and routines
• Manage student book borrowing
• Guide students when completing written work
• Encourage participation

Professional Development

• Complete mandatory British Council training

Other possible responsibilities

• Work on ad-hoc projects as agreed with the academic management team
• Help out on Open House days and with Parent-Teacher Meetings

Role Specific Knowledge and Experiences

• Good level (IELTS 6) of spoken and written English
• Working with children:

Ability to work in a way that promotes the safety and well-being of children Effective communication and engagement with colleagues and customers
Role Specific Skills

• Excellent interpersonal and communication skills
• A positive approach to working with children and the ability to motivate, inspire and build rapport
• Excellent team working ability

Further Information
Salary – Hourly Paid
Contract Type – Fixed term one year
Location – Singapore - Napier Road Centre
Requirements – Candidates must have the right to live and work in the country in which the role is based. Closing date for application – Tuesday 4th August 2022 (23:59 Singapore Time (GMT+08)