Job Description

About Cigna Singapore Cigna Europe Insurance Company S.A.-N.V.-Singapore Branch ("Cigna Singapore") was incorporated in December 2010 to provide international health insurance to companies and their employees, as well as global private medical insurance to individuals. Cigna's extensive network of doctors and hospitals worldwide, including its partnership with large private health care providers makes Cigna the preferred choice in international health insurance. Throughout the years, we have established a strong success and reputation for excellence in the local market, in alignment with our global enterprise direction. Our customers and their families rely on us to provide the quality of service they have come to expect. We invest in quality people and, crucially, give them the support and encouragement necessary for success. With our continuing expansion, we now have an excellent opportunity for an enthusiastic, highly goal oriented and success-driven individual to join our team. Team Lead, Operations (Individual Health Product) Job Purpose The incumbent will be part of the Singapore Operations team who will support the Business Development and Client Management team in all aspects of account acquisition and maintenance to ensure maximum effectiveness of internal processes and communication and guarantee optimum service. Main Duties/Responsibilities
Act as key contact to brokers and clients for defined book of business in relation to the quotation preparation and implementation setup stage.
Lead the team to provide pre-sale and post-sale support to brokers and
Provide support to the Business Development team by ensuring that all new business cases are quoted and implemented accurately and in a professional manner.
Ensure that post-servicing and renewal related transactions and requests are processed timely and accurately.
Identify process improvements and provide business requirements for system enhancement and perform UAT.
Onboarding of brokers and agents to meet Cigna and GIA requirements. Education/Professional Qualifications Required
A-level qualification required
Relevant insurance certification: BCP, PGI and HI
At least 5 years' experience in sales administrative functions
Minimum 5 years' experience in a team environment
Used to meeting tight deadlines and managing priorities
Knowledge in Sales/Health Insurance Skills
People Management Skill
Excellent communication skills in Mandarin and English, both verbal and written
Strong influencing and negotiating skills
Good time management and able to prioritize tasks with minimal supervision
Self-motivated with strong sense of ownership
PC literate - solid knowledge of Microsoft Office including Word, Excel, PowerPoint and Outlook Enterprise Competencies Required (top 3-5): Customer Focus Interpersonal Savvy Problem Solving Priority Setting Organizing
About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?