Job Description

S&P Global Marketing Intelligence
The Team : The Transcription Team Leader will directly report to the Transcription Operations Manager.
The Impact : The Transcripts Department's primary responsibility is to transcribe financial-related conference calls. In addition to Transcription, the team assists in the collection of other business information such as corporate executive related data, and various other key data for inclusion on the companies' robust financial data platform during off-peak.
What's in it for you : Manage daily production and support staff Partnership with Operations Manager, Senior Operations Managers and Director.
Responsibilities:
Lead a team of Editors, Internal Proofers and/or Scopists
Assist the Transcription Operations Manager with the development, implementation and continuous improvement of the Transcription Production Workflow
Manage the day-to-day performance and attendance of the staff following the set Transcripts goals and Company policies at all times
Supports the Transcription Operations Manager in maintaining reports and in meeting goals and weekly and monthly
Responsible for monitoring and managing the Transcription workflow from Scoping to Internal Proofing to ensure high Quality and Timeliness targets are achieved
Report, document and track any Production or staff issues to ensure timely resolution
Perform Root Cause Analysis and Action Planning on Analysts' tasks on a Daily basis
Assist the Transcription Operations Manager in planning activities for the staff
Regularly report team status to the Transcription Manager and upper management
Monitors the workflow closely in real-time, keeping close coordination with fellow Team Leaders, Workforce and Transcripts Managers
Ensures that all set schedules are followed properly as assigned and approved by the Transcription Workforce Manager
Receives directives and escalates critical concerns to the Transcription Operations Manager
Regularly monitors and updates all department mandated reports
Champions continuous improvement of internal processes to promote efficiency in delivery and workflow
Constructs, facilitates and implements special projects as directed by the Transcription Operations Manager in partnership with other Transcription Sites, geared towards process and overall Transcripts quality improvement
Staff Performance
Provide leadership, development and mentoring to Analysts
Responsible for ensuring that performance metrics are met and/or exceeded consistently through continuous monitoring, coaching and counseling of his/her team members on Quality, Timeliness and Productivity and overall work performance
Provide timely and consistent feedback to his/her direct reports including delivering of disciplinary actions if needed
Regularly updates Department scorecards and facilitates 1x1 developmental sessions on a Weekly, Bimonthly and Monthly basis in partnership with the Transcription Operations Manager
Foster teamwork and encourage an environment of open communication at all times
Supervisory
Directly responsible for the performance development of Transcription Analysts
Maintain low employee attrition and high morale within the team
Actively encourage Analysts to be highly engaged and proactive and effectively affect overall Employee Satisfaction through tangible projects
Communicate process and policy changes to the team
Facilitate team meetings using appropriate brainstorming, problem-solving, decision making and project planning techniques
Conducts and/or participates in weekly and bi-monthly meetings on enterprise activities and actions, policy implementation and changes discussions, technology updates, issues and workarounds and Quality and Timeliness dialogues
Conducts Transcription Team Meetings
Participates in Department Team Lead Meetings
Participates in Performance Calibrations per Workflow
Conducts and/or participates in Project planning and implementation meetings
Participates in any cross-functional communication to improve working conditions
Responsible for providing a motivating, encouraging and supporting work atmosphere for Transcription Production
Must yield to work hours needed to support the Production volume and Analysts. He/she may be required to attend and participate in meetings, conferences and town halls locally. Expected work hours may vary depending on business need, but may primarily be on the night shift. He/she will be expected to remain flexible due to changing business needs.
Requirements:
Bachelor's degree in any related course
Have a strong background in any field of Transcription or QA
Have background at least for 3 years People Management/Supervisor/Team Leader position or equivalent experience
Have a strong background in Process/Workflow Management experience
Is knowledgeable on the Scoping, Editing, Proofing and Auditing processes
Good knowledge in MS Excel and Reporting Skills
Highly responsive, proactive problem-solver
Excellent Coaching/Training/Mentoring skills
LEAN/Agile experience
Ability to work efficiently with off-shore Analysts and Managers
Ability to multi-task with multiple priorities and timeframes
Excellent written and oral communication skills
About Company Statement :
S&P Global delivers essential intelligence that powers decision making. We provide the world's leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you'll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.
S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.
S&P Global is an equal opportunity employer committed to making all employment decisions on the basis of merit, capability and equality of opportunity, and without regard to race/ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law, or any other characteristic that has no bearing on a person's ability to perform his or her job.
Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law.
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S&P Global Marketing Intelligence
The Team: The Transcription Team Leader will directly report to the Transcription Operations Manager.
The Impact: The Transcripts Department's primary responsibility is to transcribe financial-related conference call