Tech System Support Analyst
Pasig, Philippines
Job Description
Internal
Job Overview
Provides first level support on workstations or for applications.
Essential Functions
- Processes and provides first level support for technical assistance and resources from internal and/or external customers.
- Communicates with end users to clarify and define requirements.
- Resolves various routine problems and escalates the more complex issues to the appropriate support area for resolution.
- Maintains call information in database using commercial software.
- May work with monthly charge back reports.
- May schedule configuration and installation of PC workstation hardware and software.
Qualifications
- Associate's Degree Computer Science or equivalent, or equivalent technical training Req
- One (1) years related experience or training Req Or
- Open to fresh graduate
- Equivalent combination of education and experience Req
- Familiarity with mainframe, distributed, PC, LAN, or telecommunications equipment and related components in order to understand client's technical needs, or may have experience in customer service role.
- Ability to carry out some analysis and information gathering to resolve problems on routine matters
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Job Detail
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Job IdJD993558
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPasig, Philippines
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EducationNot mentioned