Job Description

Why will you enjoy this new opportunity?
Does helping organizations achieve their business goals through the usage of technology inspire you? If it does, we have the perfect job opportunity for you! As an App Modernization Technical Account Manager (TAM), you will have the pleasure of using a combination of your technical, communication and collaboration skills to help our customers achieve their full potential through the adoption of VMware's technology. When you work here, you’re connected to a global community of innovative, empowered employees working together to solve the most critical technology challenges. Upon joining our App Modernization TAM team, you will have the opportunity to bring your authentic self to work and use your skills to make an impact and drive change for our customers, products, and company. We challenge the status quo by inventing better ways of doing things. Our culture is one of possibilities. Where everyone is empowered to achieve success on their own terms. And together, we are crafting the future of business in a digital world. You will also play a key part in advocating for your customers within VMware, sharing their experience and requirements with the account teams, support, engineering and product managers, helping to draw the shape of our products and contributing your point of view for our shared success. As an App Modernization TAM, you will have the opportunity to specialize in Tanzu technologies and solutions by developing and expanding your deep technical knowledge and skills for related VMware products. You will communicate regularly with customers and use your knowledge of their architecture to develop support plans, upgrade plans, and status reports recognizing their priorities, challenges, initiatives, and potential areas for improvement. You will use your judgment and technical expertise to identify, document, and report issues with design, reliability, and maintenance issues. You will also be able to create a long-term relationship with a small number of assigned customers while developing an understanding of the customer’s technical goals as they align to their business goals and overall impact of VMware’s solutions on business results. Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing? During the first year, you will onboard into the TAM role and work with your assigned customers.

• The first thing that you will achieve is completing a well-organized 90-day onboarding plan that will be prepared for you. You will be assigned a buddy to pair with. We believe shadowing and building team partnerships provides the foundation for a safe and collaborative working environment where team members can thrive.
• You will develop deep technical knowledge and skills for a given VMware Tanzu technology area.
  Three months after engaging with your customers, you will be able to articulate their long-term and short-term goals and how they connect to the bigger picture of their business identifying the gaps that need resolved
• You will establish a long-term relationship with your customers through partnership to accelerate their desired outcomes through best practice guidance that enables rapid deployments and adoption of VMware technologies
• You will educate your customers on emerging technologies and align their technical roadmaps with VMware’s
  Between six to twelve months from the start of your customer engagement, you will be able to present your mutual accomplishments and deliverables that we will provide to you.
• You will provide project leadership, coordination, and architectural guidance for the customer’s major VMware initiatives.
• You will serve as an advocate for your customer(s), providing clear and constructive product feedback to VMware product management teams based on customer use-cases and requirements.
  If not already certified, you will aim to achieve your Certified Kubernetes Administrator (CKA) or Certified Kubernetes Application Developer (CKAD)to help you achieve your goals and objectives.

The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? As part of the App Modernization TAM team, you will be working for a long-term period with a small number of assigned and strategic customers. The activities performed are all aligned with a single purpose, to help our customers achieve their desired outcomes while using VMware Tanzu technology. By helping our customers, we will also help drive the adoption and consumption of the VMware technologies the customer has purchased. The number of customers will vary depending on which tier of service the customer purchases. You will also be collaborating with the broader VMware account team and specialists as you perform the following:

• Be there for your customers. Help them to build their business for success and transform from customers to partners to the digital journey
• Like to think out of the box? Use your skills to help your customers take the technology to the limit and utilize all that our products can give them. Our customers love to see their investment being fulfilled and you will make sure that they do.
• Help the customer to translate business requirements to technical solutions by building knowledge and understanding of the possibilities presented by different platforms.
• Do you like connecting with people? Be the messenger that breaks down the corporate silos between different technical teams and business teams using simple language and personal skills.
• When troubles come, the AMTAM rises! Not everything always goes smoothly. At those points you will take leadership on the situation and help everyone to get back on track.
• You will use your organizational and planning skills to keep track of your customer's plans, adjusting as needed, and drive them to completion.
• You will help VMware to create ‘customers for life’ by collaborating with our Customer Success, Global Support, Education, Professional Services, Development, and Sales teams- all to make sure that we drive outcome-focused value to our customers.
• Deliver presentations to c-suite-level customer stakeholders as well as engaging with technical leaders; Confirming and clarifying information gained from listening to customers before transmitting / sharing.
• Effective at working independently and in a virtual team setting
• You will also contribute back to the internal global TAM community of like-minded experts, sharing the experiences that you gain by working with your customers(s), while also learning from your peers.
• Leverage your language skills by speaking and writing English fluently

What is the leadership like for this role? What is the structure and culture of the team like? This role will be reporting to Mitul Sheth, Manager App Modernization Technical Account Managers. The App Modernization TAM team is focused on outcomes, not just activity, helping our customers to consume their VMware Tanzu solutions and to gain value from their partnership with VMware. We strive to have a diverse but unified team, one which is entirely focused on our customers and their success. We do the right thing for the customer, so when our customers achieve their outcomes, we are successful too. We are a kind and open team who share best practices, and everyone wants their colleagues to succeed and develop a meaningful career and network within VMware and the industry.
Category : Services and Consulting
Subcategory: Consultant
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2022-08-09
VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.