Job Description

#BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world #BeMore Do you aspire for a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top reasons to work with TDCX. Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage Premium workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to locate area with direct access to public transport Flexible working arrangements Be coached and mentored by experts in your field Join a global company with 26 years of experience and 350+ industry awards What is your mission You will help us deliver excellent service to our partner brands by performing these tasks: Handle and resolve end to end post-sales queries for Client advertising products, ability to work on case volumes across email and chat channels Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points Partner with inhouse technical specialists to educate advertisers on product features and common issue types Engage and support CX operations for new product launches across the advertising platform, act as Voice of Customer for fixes and advocate for efficient resolution Develop as a subject matter expert across assigned product area and mentor fellow team Members Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX. Who are we looking for Candidate must possess at least a Bachelor's Degree, Professional Degree, Master's Degree in any field. Two (2) years of work experience in the related field is preferred for this position. Knowledge of social media product usage and basic understanding of advertising industry. Passion for social media/entertainment marketing, and up for the challenge of building something from the bottom up. Passion in customer service with relevant experience in service program. Excellent verbal and written communication skills in English and Bahasa Indonesia language to liaise with advertisers (Indonesia market). Comfortable working with computers and multiple systems. Who is TDCX TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities. TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential. We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 350 industry awards, including being one of the best companies to work for in Asia. From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.