Technical Advertisement Support Specialist
Singapore, Singapore
Job Description
The Technical Support Specialist will be responsible for ensuring the advertising campaigns are running successfully without any technical issues.
Responsibilities:
- Handle and resolve end-to-end post-sales queries written in English and Chinese for advertising products via email and chat channels
- Collaborate with internal teams to resolve all types of generic, technical or product queries
- Drive overall customer satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
- Drive adherence to service levels across channels and achieve targeted productivity and resolution time
- Perform basic troubleshooting and manage escalations workflow
- Engage and support new product launches across the advertising platform, act as voice of customer for fixes and advocate for efficient resolution
- Develop as a subject matter expert across assigned product area and mentor fellow team members
- BA/BS degree with 4+ years of Technical Customer support or Operations
- Experience in a Contact Centre/Service program for Advertising Tech company
- Prior in-house Customer Support experience is desirable
- Fluent with social media products usage and basic understanding of Advertising industry
- Written business proficiency in Mandarin (Min. B3 in \'O\' levels Chinese or equivalent certifications) to process customer queries written in Chinese language
- Open to work on shift hours
Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup\'s Global Privacy Policy, please visit https://www.experis.com.sg/privacy-policy
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Job Detail
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Job IdJD1284089
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned