Job Description

:

• Work in a large and complex project delivery environment
• Guide teams and manage diverse / complex set of stakeholders
• Work across different bank processing functions and locations at the same time (across Asia region)
• Key responsibility will be on Customer Servicing and Experience space – generate business insights thru Quantitative/ qualitative research
• Designing dashboard to empower team with the pulse of the servicing space
• Optimize existing data/ management reporting
• Take care of the BizCare MIS requirements and management reporting
• Take care of admin matters, headcount & budget reporting

Handle related projects by:

• Developing detailed requirements, verify functional specs/ design and identify gaps against committed deliverables
• Creating comprehensive user stories in JIRA and manage product backlogs to ensure all requirements are properly substantiated with volume and impact, with proper traceability
• Foresee challenges/ constraints and clear roadblocks proactively
• Manage testing and use fact/ data driven approach to deliver strong operationalization/ implementation with country users
• Lead and manage - Build and maintain a high performing team by constantly
• Identifying champions in the stakeholder teams
• Mentoring / motivating fellow stakeholder champions/ squad members
• Demonstrating excellent people management skills
  

Requirements

• Degree in Business Administration / IT/ Engineering/ equivalent qualification.
• > 2 years of work experience in contact centre space (project or operational management)
• Hands on experience with Python development
• Experience in MS-Excel or MS-Access database programming will be a great advantage
• Balanced process/ technical background - Sufficient level of technical background to provide leadership to developers and to be able to accurately / objectively articulate and evaluate complex project risks and issues.
• Proactive in approach, unafraid to roll up the sleeves to get the job/ management reporting tasks done. Manage complexity and ambiguity well.
  

To submit your application, please Apply with your UPDATED CV in Microsoft Word format OR email to shanthi@Tangspac.com Your interest will be treated with strict confidentiality.