Job Description

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition. We are currently seeking a high calibre professional to join our team as an AVP, Wholesale Client and Account Servicing. Principal Responsibilities

• To lead and take charge of all processes relating to WCAS. The objective is to deliver efficiencies through simplification, re-engineering, etc. for sustainable saves and to be compliant in all out processes.
• To ensure:
  • that productivity is within the AOP set including overall operational efficiency within set targets
  • maximization of process efficiency and effectiveness in the team via simplification of processes
  • participation in projects and industry meetings
  • SLAs are consistently met and service levels are of high standard continuously
  • controls and compliances are in place
  • accuracy in management reporting
  • good team collaborations and engagement

• Controls the day-to-day activities of the team so as to ensure the smooth operation of the team which involves WCAS processes. Also, include managing 3rd party supplier and GSC related to WCAS processes. In addition, to focus on cost efficient delivery via process improvement without comprising compliance and control

Requirements
Requirements

• Degree with experience in managerial position
• Good interpersonal skills, strong knowledge of operational processes, a strong analytical mind and related regulations is required

To be considered for this role, the relevant rights to work in Singapore is required. You’ll achieve more when you join HSBC.
www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited.