Job Description

Job Title Technical Consultant



Royal Philips (NYSE: PHG, AEX: PHIA) is a leading health technology company focused on improving people\'s health and enabling better outcomes across the health continuum from healthy living and prevention, to diagnosis, treatment and home care. Philips leverages advanced technology and deep clinical and consumer insights to deliver integrated solutions. Headquartered in the Netherlands, the company is a leader in diagnostic imaging, image-guided therapy, patient monitoring and health informatics, as well as in consumer health and home care. Philips\' health technology portfolio generated 2016 sales of EUR 17.4 billion and employs approximately 70,000 employees with sales and services in more than 100 countries.

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For careers with Philips, check out careers.philips.com.



Designation: Technical Consultant - EDI

Location: Singapore

In this role, you have the opportunity to focus on delivering excellent healthcare informatics product and Solution to customer with the Customer First motto. The Technical Consultant is responsible for ensuring that Customer\xe2\x80\x99s workflow needs are addressed with a stable solution and ensuring high customer satisfaction. Standard activities at work will include- participation in Requirements Assessment, execution of Implementation tasks, Quality Control and User Acceptance, support Customer Go-Live activities Hand-over Documentation. Additional supplementary activities include- resolution of problem management cases and services requests raised by customers (internal or external). The role provides a conduit between its area of expertise and the cross functional teams; comprising Philips EDI (Healthcare Informatics division) as represented by the Service & Support team, Solutions Group, Project Office, EDI Sales and Management.

Key Responsibilities:

• Manage and maintain effective communication with customers
• Manage effective communication with internal and external cross functional teams
• Effectively utilize service tools for tracking implementation tasks, logging applied time, document management, problem case management and publishing of work instructions for support team
• Prioritizing implementation tasks and Problem management cases load with the Solutions and Implementation Manager
• On-time and high-quality delivery of implementation activities with zero avoidable errors
• Support SIT and UAT activities and resolve any identified gaps
• Support with Go-Live preparation and Post Go-Live activities
• Support on root cause analysis of recurring incidents and work with Problem management team or Subject Matter Expert for further analysis
• Participate and contribute in cross functional team as an active team member

We are looking for:

• Relevant degree in computer science or related technology with 6+ years hands-on experience supporting customers
• Familiarity with Microsoft SQL Server database, VMware, Hyper-V, Windows Server application and network technologies.
• Exposure with Cardiological or Radiological workflow, including DICOM, HL7 etc., is preferred but not required.
• Previous experience in Modality Engineering and/or Technical Support for Imaging will be helpful
• Proven proactive, self-starter with ability to assess complicated scenarios, determine action required, and engage appropriately to resolution
• Proven ability to solve problems systematically and effectively, ensures high customer satisfaction
• Self-driven, independent, humble and team spirited with learning aptitude.
• An ability and willingness to travel
• Exhibits leadership through personal responsibility, accountability and teamwork.
• Able to write client-side scripts like PowerShell, batch etc.

Our Offer

You\xe2\x80\x99ll be part of a company that is committed to improving the lives of 3 billion people a year by the year 2025 through market-driven innovations in healthcare, lighting and lifestyle. We are passionate about offering our employees the challenges, responsibilities, coaching and learning opportunities needed for their personal and professional development. We believe in ample reward and special recognition for a job well done, and we welcome the cultural awareness, mutual understanding, open minds and out-of-the-box thinking that come from international multidisciplinary team working.

At Philips, you can accelerate your personal growth by being part of entrepreneurial teams, building a career designed for you and integrating work-life balance throughout your career with us.

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