Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



ROLE AND RESPONSIBILITIES



OVERALL ROLE

The Technical Manager will oversee the operations of all M&E systems and ensure they run efficiently, safely and cost-effectively. He/she is also responsible for achieving excellence in critical environment maintenance management program at client's premise, ensuring highest standards delivered and best practices implemented. (Together with a team of Technical executive ,) the Technical Manager is to provide comprehensive engineering, critical environment management and technical services to client, with a focus on continuous improvement and risk management.



MAJOR RESPONSIBILITIES

> Leadership (where applicable)

- Ensure that engineering staff is qualified and trained to perform the duties they are expected to carry out

- Develop and sustain a high-quality well motivated team

- Lead by example and groom the team in achieving maximum client satisfaction level

- Provide technical advice and guidance for service delivery team



> Client/Stakeholder Management

- Manage the key client team representatives effectively to ensure that expected service levels are achieved

- Build strong working relationships with key client representatives and promote JLL's EOS platform and provide a key linkage between the wider JLL organization and the client representative and account team

- Coordinate with stakeholders to ensure smooth delivery of programs and procedures



> Procurement & Vendor Management

- Review the maintenance/service practices of M&E contractors to deliver quality work practices in line with the manufacturer recommendations, established processes, tools and documentation

- Plan and manage budgets for Engineering & Operational contracts

- Manage contract vendors for technical services



> Risk Management

- Ensure alignment and compliance to established Policies and Standard Operating Procedures for the management of the client's Critical Environment (CEM)

- Ensure proper engineering documentation and adherence to the established change management controls for all sites

- Protect the health and safety of staff and others by adhering to and developing guidelines and strategies

- Conduct audits to ensure that all safety procedures, including disaster recovery and business continuity plan and escalation procedures are in place and maintained

- Ensure compliance with statutory regulations on fire, health and safety standards

- Ensure compliance with JLL programs and audit programs and participate in EOS community initiatives

- Adhere to Jones Lang LaSalle's business conduct by ensuring compliance with the firm's guidelines, procedures and strategies



> Site Operations

- Plan and take responsibility for smooth operations of all Mechanical, Electrical, Plumbing installations and Civil works pertaining to the facility

- 24/7 emergency call support and site attendance is required

- Manage M&E scope of the projects to ensure the quality and deliverables within the stipulated time



> Develop and implement innovation programs and processes that reduce utility costs, increase productivity and savings and share learnings with the wider EOS community at Jones Lang LaSalle

> Continuous optimization of processes, tools and documentation

> Achieve Key Performance Indicators and Service Level Agreement targets



Ideal Experience

> Min. formal qualification in a technical field (Electrical/Mechanical)

> 5 years of technical (and supervisory) experience in building engineering or equivalent preferred



Critical Competencies for Success

> Technical Competence

- Solid background in engineering , plant machinery, BMS, systems and equipment knowledge

> Quest for Excellence

- Has an eye for detail to ensure the best delivery of services

- Goal-oriented, able to focus on meeting all performance targets

> Problem Solving & Strategic Thinking

- Capacity to deal with ambiguity and solve complex problems effectively

- Analytical, proven ability to solve problems using a quantitative approach

- Proven ability to employ holistic approaches and looks at long term solutions

> Project Management & Organizational Skills

- Excellent planning & organizational skills to prioritize work and meet tight deadlines

- Proven ability to manage multiple and complex operational matters on a daily basis



Other Personal Characteristics

> Demonstrated superior client relationship skills - able to interact with high authorities to manage conflicts and balance conflicting interests between client and firm requirements and has a customer-oriented attitude; also demonstrates a proactive and professional approach to customer service

> Demonstrated superior people management skills

- Demonstrate and ensure to instil a culture in the team that match our 'I am JLL' core behaviours and values of being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the Customer

- Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels

> Strong communicator - good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener

> Self-motivated and confident

> Flexible - able to adapt to rapidly changing situations

> Proven ability to initiate and follow through with improvement initiatives

> Able to work independently and be a team player

> Ability to effectively deal with stressful situations

> Exhibits honesty & trustworthiness

> Open to new ideas & willing to challenge status quo

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.