Job Description

Technical Onboarding SpecialistWe are looking for an Onboarding Specialist. You will work directly with Client Success Managers and Solutions Engineers in helping install, update content, do basic troubleshooting, escalate concerns to a different department, and make sure the customers are Onboarded in a timely manner.Qualifications:

• Is eager to help our customers with solutions.
• Is customer-focused and solution-oriented.
• Excellent verbal and written communication skills.
• Has a proactive attitude and ability to work independently.
• Has hands-on experience using HTML, CSS, SQL, Excel/Libre Office.
• With working experience as technical support.
• Can start ASAP.

Responsibilities:

• Provide above-and-beyond service to Yotpo's Customers, assisting mainly Onboarding customers with all technical and product-related inquiries.
• Handle multiple support requests via our ticketing system.
• Demonstrate an independent ability to troubleshoot & resolve complex technical issues, including escalations to the Tier 2 Support team.
• Become an expert in Yotpo's service offering and a knowledge center for both customers and internal teams.
• Lead ad-hoc projects to improve service and increase the productivity and efficiency of the team.
• Document and share your knowledge by creating internal articles as well as self-help guides for customers and client success managers alike.
• Liaise with other departments and product teams about our users' needs.

Job Type: Full-timeSalary: From Php22,000.00 per monthBenefits:

• Paid training

Schedule:

• 8 hour shift

COVID-19 considerations:
All customers are required to wear facemask.Ability to commute/relocate:

• Angeles City, Pampanga: Reliably commute or planning to relocate before starting work (Required)