Job Description

The Hilton portfolio of hotels is comprised of 22 industry-leading and world-class brands. A dedicated team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, lead our Brands organization with the steadfast goal of strengthening and growing the Hilton portfolio.

This position will add to the recently established Brand Operations function in Asia Pacific (APAC), launching, regionalizing, and evolving brand health initiatives and Quality Assurance (QA) operations to protect the integrity of our hotels across the APAC portfolio of Brands.

What will I be doing?

As the Technical Product Development & Support, Brand Operations - APAC, you will be responsible for performing the following tasks to the highest standards:

• Involve in consultative solution engagements with internal and external stakeholders.
• Collaborate with product managers and software engineering teams to assist in the planning and execution of product development roadmaps.
• Participate in requirement gathering, documentation, and prioritization of features and functionalities.
• Assist in bridging the gap between technical and non-technical stakeholders by effectively communicating product requirements.
• Translate business requirements and create solution architectures that best leverage the Salesforce platform and are in line with Salesforce best practices.
• Contribute to the creation and maintenance of product requirement documents, user stories, knowledge base articles, and technical specifications.
• Assist in conducting user testing, gathering feedback, and translating findings into actionable product enhancements.
• Involve in the future configuration, quality assurance, testing, and deployment of Brand Operation Projects. Assist in building and testing enhancements, proofing and loading checklists, and enabling smooth technology processes overall.
• Conduct research into the team\xe2\x80\x99s use of Salesforce, producing a report of findings with recommended steps and a roadmap for Salesforce solutions.
• Provide ongoing maintenance support including business and technical support for enhancements, and minor to major bug fixes.
• Complete projects as assigned by Brand Support.

What are we looking for?

As a Technical Product Development & Support, Brand Operations - APAC team member, you are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• With your ability to listen, you can gather inputs and suggest actionable insights
• Self-driven, you execute assigned projects independently and proactively seeing them through to completion
• Proactive approach to identifying and problem solving
• Proficient in data manipulation and comfortable in quantitative analysis
• Your organized and structured approach helps to prioritize activities efficiently to meet deadlines in a fast-paced environment
• Team player with the ability to work independently and manage or support the independent work of others as appropriate
• Working knowledge of Microsoft Office 365 suite and Salesforce
• Absolute discretion and confidentiality regarding sensitive information

To fulfil this role successfully, you should demonstrate the following minimum qualifications:

• Minimum 5 years of SFDC (Salesforce.com, Sales Cloud) experience with relevant SFDC Certifications
• At minimum, certified Salesforce Administrator and Developer
• Prior experience (internships or entry-level roles) in product management, software development, or a related technical field is preferred
• Understanding of product development lifecycle and methodologies (e.g., Agile, Scrum)
• Previous experience in a user support role
• Ability to translate a business requirement into a specific technical solution
• Ability to communicate and write a technical concept

Additionally, these qualifications would be advantageous:

• Knowledge of hotel operations or similar. This may include front and back of the house operations in hotels, resorts, theme parks or other entertainment venues, as well as free-standing or integrated F&B operations
• Knowledge of Brand Standards and SOP structures
• Knowledge of programming languages, software development processes, and technology stacks
• Experience with product management tools (e.g., Jira, Asana, Trello) and collaboration platforms

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton