Job Description

Who We Are We are a trusted, institutional crypto asset technology team that delivers leading data and software products to address the most complex data challenges. We build SaaS and DaaS solutions to convert crypto asset data into auditable information to support portfolio management, sub-ledger, risk, analytical and other financial reporting. Our products automate and optimize crypto asset data management for all businesses, including but not limited to funds, fund administrators, OTC and proprietary trading desks, exchanges, miners, protocols and accounting firms - and we are proud to call some of the largest crypto businesses and financial institutions our customers.
Position Summary
As part of our newly formed Singapore office servicing the APAC region, the Technical Product Operations Manager will work closely with our US Headquarters. This role requires managing a team that is responsible for taking new customers from signed contracts to full implementation. This includes owning all aspects of the communication, planning, and implementation are properly executed.


What You'll Do

• Lead internal teams to establish efficient workflows enabling customer retention
• Perform data analysis and work to reconcile/onboard new customers along with providing ongoing operational support for existing customers
• Ensure customer satisfaction and work with customers to develop business requirements for system enhancement where necessary
• Troubleshoot complex issues and develop system requirements for resolution
• Collaborate with cross-functional stakeholders from Product, Customer Success, and Engineering in order to deliver and enhance new and existing features of all Lukka products
• Achieve on-time delivery without compromising quality
• Facilitate configuration discussions with customers centered around meeting their specific needs and establishing best practices
• Train customers to be self-sustaining

What You'll Need

• 5+ years of experience managing cross-functional teams and/or working in data analytics, technical product ops, or a similar field
• Intermediate to advanced knowledge of SQL, and large relational database structures
• Self-motivated and highly organized individual that can maintain a mindset of continuous improvement in terms of efficiency and customer satisfaction
• Strong familiarity with Microsoft Office products (specifically advanced ability in Excel)
• Client/customer experience or aptitude (articulate)
• Basic knowledge of accounting and finance
• Strong technical ability and attention to detail - including the ability to troubleshoot complex issues and develop system requirements for resolution
• Ability to learn quickly and adapt to new situations
• [Nice to have] Understanding of big data, cryptocurrency and/or blockchain
• [Nice to have] Understanding of financial markets and products
• [Nice to have] Technical experience and knowledge (i.e.,familiar with computer science)
  
• Fluency in English

What are some common reasons our team members enjoy working @ Lukka?

• Bring your creative thinking

• Learn something new everyday

• Join a top performing team

What’s life @ Lukka like? We move fast and continue to be ahead of the curve. You could be part of a growing company bridging the gap between business and blockchain. Take a moment to read more about us here:
Here’s some insight into why our team members have joined:

• Ability to own the projects they work on
• Less red-tape to take ideas from inception to delivery
• Being at the forefront of an industry
• Small team, big dreams

So you’ve scrolled, your interest is piqued and hopefully read all of the important things...now what?
This is an exciting time to join a team that’s at the forefront of this rapidly growing industry. We are looking for people who constantly push themselves to think differently, are ready to face new challenges and chart exciting new paths. If this sounds like you, apply!