Job Description

Technical Project Manager

• 12 months contract, with an option to extend depending on business needs
• Onsite work arrangement
• Work location: Central

Our Client

• Tech Giant, Social Media Platform

The Opportunity
The main function of a Technical Project Manager is to plan, direct, or coordinate activities in such fields as information systems, systems analysis, and computer programming.
Primary responsibilities:

• Customer facing request support, service desk customer platform, Ticketing system , work on multiple projects , documentation ,act as escalation for issues
• Working with L1/L2 vendors as escalation/sit in requests .
• Resolve technical issues , billing issues ,Supporting Workplace, Work accounts, Quest and Oculus for Business
• Work on support requests (technical/billing - customer purchases/refunds, switching payment methods
• You will be responsible mainly to work on backlog requests, Tickets
• Manage backup, security and user help system.
• Operating smaller budget projects.
• Customer facing support requests
• Working with cross functional teams on any upcoming projects
• Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
• Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
• Provide users with technical support across software, hardware and integrations.
• Learn the Workplace product and our support tools.
• Investigate technical issues and bugs which customers send us via cases.
• Answer customers and create the right reproductions and tasks for engineering to fix problem.
• Other associated customer support work

Your Background

• Bachelor\'s degree in a technical field such as computer science, computer engineering or related field required.
• 1-3 years of relevant experience
• PMI or PMP certification preferred.
• Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
• Basic ability to work independently and manage one\'s time.
• Basic knowledge of computer hardware and software.
• Basic knowledge of production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods.
• Basic knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
• Basic knowledge of computer software such as Javascript,HTML, JSON, RestAPIs, etc.
• Basic understanding on internet technologies and how mobile technologies work

Interested parties please click "Apply Now" or send your CV directly to Meenakshi Sharma (EA Reg no: R1545911) at Meenakshi.Sharma@peoplebank.asia.

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.

Peoplebank