Technical Service Assistant
Singapore, Singapore
Job Description
Responsibilities:
- Replacement of consumables, as needed at each device location and ensuing that adequate consumables are available at the site.
- Clearing paper jams, perform basic device cleaning and replacement of parts.
- Assisting customer with an overview of the device functionality.
- Coordination with vendor regarding device and vendor branded software support service calls.
- Reporting of any occurrence of customer dissatisfaction to the Supervisor
- Assisting in the collection of usage reports for device when required.
- Providing initial troubleshooting for device problems or put spare devices into services as directed by Supervisor
- Perform preventative maintenance of devices as directed by Supervisor
- Provide end-user training.
- Travel to various location throughout Singapore.
- Exceptional customer service skills, with the ability to manage sometimes difficult situations while ensuring customer needs are met in an efficient manner.
- Ability to rapidly acquire a thorough understanding of device operation and default setup, allowing you to troubleshoot problems with ease and authority.
- Strong communication and team-work skills.
- Ability to be pro-active with your workload.
- Well presented, polite and punctual,
- This is highly autonomous role, so being self-motivated and being able to show initiative is essential.
- Some related technical job experience is preferred.
- Basic computer skills.
Only shortlisted candidates will be responded to, therefore if you do not receive a reply within 14 days please accept this as notification that you have not been shortlisted.
Morgan McKinley Talent Solutions
Morgan McKinley Pte Ltd
EA Licence No: 11C5502
EAP Registration No: R23111942
EAP Name: Feng Ye
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Job Detail
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Job IdJD1372428
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned