Job Description

Your Role as a Leader. As a Tech Service Manager with an entrepreneurial mindset, you are a self-starter, an independent learner, and a game-changer. We empower our people to be leaders at all levels. We expect them to challenge status quo and grow together with us. The Tech Service Manager is responsible for overseeing the day-to-day operations of a service centre, as well as growing the sales of the rental and servicing business. This position requires a combination of strong leadership, organisational and technical skills to ensure that the centre is running efficiently and effectively. The Tech Service Manager reports to the General Manager. Guide the Vision and Strategy behind Tech Servicing. Build a customer-first culture and foundation: Recognise our clients\xe2\x80\x99 changing business needs, listen to them, and think of ways to serve them better. Bring about genuine improvements in our service level. Strong Leadership: Lead a group of technicians and specialist responsible for delivering business impact through service operations and processes. Employee Development: Help your people to grow. Grow Our Rental and Service Revenue \xc2\xb7 As part of strategic planning and business development, it includes identifying new markets channel opportunities and strategic partnerships. Working with the marketing team to promote our services. \xc2\xb7 Develop and manage the service centre budget, including sales forecasting and cost tracking and rental asset ROI. Enhance Customers\xe2\x80\x99 Experience at All Touch Points \xc2\xb7 Manage and direct the work of service centre employees, including technicians, and administrative staff, to ensure the highest levels of customer satisfaction and repeat business. Encourage Productivity & Optimise Operations \xc2\xb7 Develop and implement initiatives to ensure the efficient and effective operation of the service centre. Optimise the service team\xe2\x80\x99s capacity and make better use of resources. \xc2\xb7 Manage inventory levels and ordering of parts and supplies as needed, with a focus on minimizing costs and maximizing profitability. \xc2\xb7 Implement quality controls to ensure that service work meets our company standards. \xc2\xb7 Measure what matters and review KRAs with the Management to identify areas for improvement. Positive Growth Mindset to Develop Our People \xc2\xb7 Grow and retain our people through data-driven strategies that support continuous business growth even during challenging times. \xc2\xb7 Provide team members with actionable development plans that are aligned with the company\xe2\x80\x99s strategic growth. Empower them with tools and resources to achieve it. \xc2\xb7 Ensure compliance with all health and safety regulations and company policies. Ensure that all employees are properly trained and equipped to perform their jobs safely and efficiently. \xc2\xb7 Discover new ways to make work better and more enjoyable. Explore digitization and process automation with our Change Manager. Who You Are. 1. Worker & Customer Data-Obsessed
You love numbers, and you\xe2\x80\x99re great at uncovering customer insights, behavior and trends. We hypothesize, test and iterate to refine our innovative processes and plans. 2. Goal Getter
You are highly organised, and able to manage and prioritise your workload and tasks to achieve your goals and KPI\xe2\x80\x99s. 3. Effective Communicator & Planner
You possess outstanding communication skills, both verbal and written. Adept at simplifying concepts, communicating service policies and resolving customer issues. Excellent organizational and time-management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Required Experience. \xc2\xb7 Relentless energy to push yourself further. Pick up new skills and find new ways to reach our shared goals. \xc2\xb7 Be undefeated by failures and embrace learning. We try new things that sometimes don\xe2\x80\x99t work, which is part and parcel of growth hacking. \xc2\xb7 Possess the wisdom to counter naysayers. \xc2\xb7 You enjoy running operations to drive sales, and have performed this role effectively in the past with success. \xc2\xb7 At least 5 years of experience working in a generalist servicing function. Team Culture and Mindset. It is all about having the right mindset. HR in the VUCA world is never easy (VUCA stands for Volatility, Uncertainty, Complexity, and Ambiguity). We empower our people to be leaders at all levels. We expect them to challenge status quo and grow together with us. As a Service Centre Manager / executive with an entrepreneurial mindset, you are a self-starter, an independent learner, and a game-changer. Relentless energy to push yourself further. Pick up new skills and find new ways to reach our shared goals. Be undefeated by failures and embrace learning. We try new things that sometimes don\xe2\x80\x99t work, which is part and parcel of growth hacking. Possess the wisdom to counter naysayers. We Live and Breathe Agile. (lean methodology) \xc2\xb7 We do not work linearly \xc2\xb7 No is not the Answer. We break down problems into digestible bite-size solutions. \xc2\xb7 We develop MVP (Minimum Viable Product) to test, iterate and pivot. This gives us an edge to move and scale fast while managing our costs and risks. \xc2\xb7 Self-learning is essential if you would like to stay relevant as a Service Centre manager. Attend relevant courses to stay up-to-date with the latest digital tech, trends, tools and platform applications. Job Type: Full-time Salary: $5,000.00 - $7,000.00 per month Benefits:

• Health insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus
• Retention bonus
• Yearly bonus

Experience:

• Management: 2 years (Required)
• Service technician: 5 years (Required)

Work Location: Hybrid remote in Singapore 128466