Job Description

Our Big Tech client is looking for an additional Technical Solutions Consultant. This is a client-facing role.

What the role involves:

• Build technical knowledge and expertise in the company\'s various advertising products.
• Provide consultative guidance to sales teams and external clients on best practices and Facebook product setups.
• Troubleshoot and prioritize technical advertising issues, and escalate to specialists when appropriate for further troubleshooting or debugging.
• Effectively communicate technical resolutions, workarounds, and product confusions to the sales and account team
• Facilitate a high-end customer experience related to support for advertising bugs and ensure all support SLAs are met.
• Identify opportunities to optimize and automate workflows and support processes.

• At least 2 years of experience in the Digital Advertising and/or Technology industries
• Experience with troubleshooting and ticket escalation
• Experience translating technical concepts and solutions to non-technical audiences
• Experience of using advertising technologies such as pixels, ad servers, auctions, and delivery
• Experience working with web technologies including, but not limited to: HTML, CSS, JavaScript, HTTP
• Experience with SQL and Restful APIs
• Candidates with technical support experience supporting APIs/integrations but no ad tech background OR candidates that come from ad tech background, are familiar with APIs and want to move into a technical support role in this space may also be considered.

Nicoll Curtin