Job Description

About Hexagon Manufacturing Intelligence Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications.

Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous \xe2\x80\x93 ensuring a scalable, sustainable future.

Hexagon\xe2\x80\x99s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.

Position Summary: Provide customer support (pre-sales, post-sales) to our customers (internal and external) dealing with complex company products, functionality, performance, operating systems and metrology. Requires contact with internal and external customers to determine their specific needs.

Responsible for installing and servicing a variety of company group coordinate measuring machines and related accessories.

Responsibilities:

• Responsible for the machine installation and calibratiof various group machines at customer sites to verify conformity to operational specifications
• Make service calls at customer sites to correct problems involving company products, to diagnose and correct the problem, and performance of related duties to customer satisfaction.
• Provide technical support services to representative engineers and end-users by phone.
• Assure prompt preparation and absolute accuracy of reports and records connected to assign duties.
• Conduct training and service programs in the operation and maintenance of products
• Assist sales to fulfill commitment, develop customize software program (contract inspection) for customer\xe2\x80\x99s specific needs
• Perform basic level application software training in the programming for Manual and Low-end Coordinate Measuring Machines
• Demonstrate machine operation and performance to its fullest designed potential and prepare demonstration programs, tools, and other aids to meet customer needs and expectations
• Develop, prepare, and conduct training classes to customers in machine operations and software programming
• Make comprehensive and professional product presentations in all its aspects

• Diploma in Electrical or Electronic or Mechanical Engineering preferred or equivalent combination of technical courses and direct related work experience of 3 \xe2\x80\x93 4 years Mechanical, electrical, electronic and software experience in related capital equipment
• Working knowledge of Metrology, GD & T, and Coordinate Measuring Machines is a plus
• CAD/CAM environment, programmable controllers, and personal computers including but not limited to Microsoft software applications.
• Pro-active, highly self-motivated, enthusiastic and excellent customer service-oriented with a positive attitude
• Strong written and verbal communication skills