Job Description

You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.Be part of our Web-Hosting program and earn as much as Php 28,000!
As an Inbound Voice Consultant, you will deliver customer service to clients and customers of an American publicly traded Internet domain registrar and web hosting company, all via phone or chat. You are also expected to:KEY RESPONSIBILITIES

• Resolve customer issues and upsell;
• Identify and relate with various customer needs and scenarios;
• Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner;
• Remain updated in client and industry led processes, technology applications, utilities, and products;
• Utilize various client based tools and applications for customer management and servicing;
• Transfer customers to appropriate departments when required;
• Conduct data entry, documentation, and case management;
• Work and partner with others within a team-based environment; and
• Achieve and maintain required metrics and goals.

MINIMUM QUALIFICATIONS

• Finished at least 2 years in college (or High School Graduate + relevant work experience)
• Excellent English (verbal and written) communication skills
• Excellent computer skills (Internet and website technologies)
• Strong background in Sales
• Willing to work in night shift or shifting schedule/ Holidays/Weekends
• Good customer service and problem solving skills
• MUST be residing in Metro Manila, Rizal, Cavite, Laguna and Bulacan only
• MUST have experience with BPO Tech Support for 6 months
• MUST have experience working with web hosting for at least 6 months. If none, any account that handles troubleshooting email issues (not an email support) - voice account that handles accounts like Microsoft 360, AOL, Google or Intuit
• With at least 25mbps of internet connection and willing to work on site once needed
• Fully Vaccinated

JOB HIGHLIGHTS

• Enjoy a set of Industry-leading benefits
• Get paid while in training
• Receive HMO and free dependent
• Employee referral incentives
• Vacation and Sick Leaves
• We have sites nationwide that can be near your location
• Stable & secured company

Job Type: Full-timeBenefits:

• Paid training

Schedule:

• 8 hour shift
• Rotational shift

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• Technical Support: 1 year (Preferred)

Language:

• English (Preferred)