Job Description

Apply Now! supreme.kristleepw@gmail.com .. WhatsApp:+65 8715 1725 5 days, 9am-6pm Location: Henderson Road Salary: $4500 - $4800 Job scope: * Be the primary technical contact for customers Apply Now! [HIDDEN TEXT] .. WhatsApp:+65 8715 1725 5 days, 9am-6pm Location: Henderson Road Salary: $4500 - $4800 Job scope: Be the primary technical contact for customers Assist customers in the repair and maintenance activities, but also with providing spare parts and associate services Identify and translate customers' requests Handle technical incidents and establish reports (troubleshooting, expertise, gathering useful information for analysis Guarantee, when necessary, the proper processing of offers : spare parts, onsite interventions and repairs. Coordinate onsite interventions actions and ensure an ongoing communication to the customer. Provide technical assistance to the Repairs Department and Field Service Technicians + Business Centers Occasionally promote to customers company technical training sessions and sales of spare parts and repairs Initiate, together with the appropriate stakeholders, the implementation of corrective actions that arose from customer complaints/claims. Be the technical interface within company's departments, such as Engineering, Purchasing, Sales, Production, Global Service and customers Identify potential sales opportunities and forward the information to the sales teams. Identify the spare parts needed for Sales team to quote to customer Recommend spare parts needed for regular maintenance/during troubleshooting Acts as last form of technical checks to make sure the spares quoted is according to customer's requirement Curb warranty costs. Be responsible for the collection of outstanding payments for the Customer Service department Maintain proper records of interaction with customers within the CRM tool Control offers and order confirmation as per applicable procedures Requirements: Have 3 to 5 years of experience in Mechanical Engineering. Marine engineering with mechanical knowledge will also be considered. Be willing to travel if needed.