Job Description

Date Posted: 2026-01-15
Country: Singapore
Location: 8 Kallang Avenue #07-01/09 Aperia Tower 1, Singapore
Job Title
Technical Support Engineer
Role Overview:
1. Technical Troubleshooting & Field Support

• Provide second?level and third?level technical support for 9G elevator systems
• Perform root-cause analysis for recurring breakdowns, abnormal operations, and technical escalations to support on callback reduction
• Support field technicians on-site when complex issues or major faults arise.
• Review error logs, controller data, and system configurations to diagnose issues.

2. Product Expertise & Knowledge Management

• Serve as the subject matter expert (SME) for the 9G elevator control system, door system, traction machine, safety circuits, and communication networks.
• Maintain updated technical documentation, troubleshooting guides, and software/firmware version records.
• Liaise with engineering, R&D, or global 9G product teams for advanced problem resolution.

3. Training & Capability Building

• Conduct technical training for service technicians, supervisors, and new hires on 9G maintenance, safety, and troubleshooting procedures.
• Assess competency gaps and develop targeted training modules or refresher programs.

4. Quality, Safety & Compliance

• Ensure that all technical solutions and field interventions comply with local codes (e.g., BCA, SS550) and company safety standards.
• Support audits, incident investigations, and risk assessments related to 9G equipment.
• Recommend improvements to reduce breakdown rates, callbacks, and customer complaints.

5. Data Analysis & Performance Monitoring

• Analyze field performance data, breakdown trends, and failure patterns to identify improvement opportunities.
• Support modernization or upgrade recommendations when systems reach obsolescence or performance limits.
• Work with service planning teams to optimize maintenance programs (PM tasks, intervals, critical components).

6. Customer Support & Communication

• Provide clear technical explanations to customers regarding major faults, repair solutions, and safety issues.
• Support service sales teams by providing technical inputs for proposals, upgrades, and tenders related to 9G equipment.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click .
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
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