Job Description

General Description:
The position of Technical Support is responsible for presales support to our sales team. Maintaining a high level of customer satisfaction.
Main Responsibilities:
Pre-sales support: - Provide technical consultation, system design and system solutions for all sales/SAM for SEA projects. - Pre-sales activities support including site survey, client meeting, technical presentation, system demo, etc.
Quotation and Configuration check: - Make sure all the system configuration and quotes are accurate for SEA region. - Provide technical training for SEA sales team and technical team. - Provide after sales technical support (project/CS) if any PM/engineer needs help. - Provide T&C support for SEA projects.
On site client training - Ensure quality of ICD services following company standards and policies strictly, to deliver prompt and efficient response to all service requests within assigned region. - Prepare customer training materials and deliver professional customer training. - Attend internal training, improve skills.
Qualification: - Min 3 years or above related working experience in security, electronic or small electronic project implementation and commissioning, preferably in a multinational environment - Basic IT knowledge in security hardware, network and database - Familiar with security access control system, CCTV and alarm system products / systems is an advantage - Candidates have technical presales background will be an advantage - Good communication and coordination skills - Client service oriented - Quick learner
Only shortlisted candidate will be contacted. Interested Candidates, please send your application letter & CV to jobs.southeastasia@icdsecurity.com
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