Job Description

Responsibilities:

• Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations
• Provide Level I & Level II service (complex service interventions requiring more than 4 hours of labour)
• Installation of instruments, AbbottLink, and automation
• Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation
• Assist with customer business reviews
• Schedule, perform and document hardware and software updates (TSBs) requiring more than 2 hours
• Deliver basic customer operator introductory training post install or post hardware or software upgrade
• Perform basic technical coaching and training for Abbott Ambassadors
• Service Sales and Service Cost Management
• Spare parts and inventory management
• Timely submitting and update reporting system (eg. CMS Next)
• Comply to Abbott Quality and Regulatory Compliance and policies
• Any other tasks assigned by management from time to time

• Bachelor’s degree in Medical Technology/Bioengineering or Electrical/Mechanical Engineering preferred
• 3 to 5 years’ experience in Field Service Engineering from other industries (i.e. semiconductor/aerospace/shipping etc
• Willing to be on standby after work hours/ work overtime to resolve service issues
• Successful engagement with customers, specifically key stakeholders and lab staff
• Excellent product and industry knowledge, experience and process skills of the business functions service delivery
• Ability to identify and drive resolution of issues, technical expert for product line responsibility
• Excellent communication skills, experience in use of analytical tools and software
• Coaching and training skills