Job Description

Be a Technical Support Specialist for our #iopexhappyatwork team. Join us now!Requirements:

• preferably with at least 1 year of Technical support and 6 months of upselling/sales experience
• No BPO experience with Strong Networking Background are welcome to apply
• Excellent interpersonal communication and passion for learning new technologies and understanding how to utilize them in a customer-facing environment
• Good oral and written communication skills are imperative
• Must be willing to work onsite on a night/shifting schedule in BGC, Taguig

Qualifications:

• Provide technical support and issue resolution to our customers through ongoing issue triaging via email, telephone or remote web session
• Collaborate with peers, mentors, our knowledge base, community forums and other internal tools, to provide the most effective, world-class solutions to our customers
• Reproduce issues in-house and respond to customers in a timely manner

What's in it for you?Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Learning sessions every week
• Fast career growth
• Free shuttle service
• Accessible location
• HMO
• OT/Holiday pay
• Leave credits
• Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you'll be part of a growing company with dynamic and engaging team.Interested? Here are ways to reach us:

• Send a message to 09214815596 (Yana)
• Send your CV to alyana.sia(@)iopex.com
• Walk in and look for Yana - our office is located in 12th Floor 26th street 5th avenue BGC, Taguig

Job Types: Full-time, PermanentBenefits:

• Additional leave
• Company Christmas gift
• Company events
• Discounted lunch
• Employee discount
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Staff meals provided
• Transportation service provided

Schedule:

• Rotational shift
• Shift system

Supplemental Pay:

• 13th month salary
• Anniversary bonus
• Bonus pay
• Commission pay
• Overtime pay
• Performance bonus
• Quarterly bonus
• Tips
• Yearly bonus

Application Question(s):

• What city are you currently residing in?
• Are you comfortable on reporting onsite in BGC, Taguig?
• Are you comfortable working on a shifting schedule?
• Are you open to relocate near Metro Manila or Taguig? (If you are residing outside of Metro Manila)
• How much is your most recent and expected salary?
• Do you have any experience when it comes to troubleshooting Networks or Routers?
• Note: Please keep your lines and email open. Also, once you have received the invite please acknowledge it via SMS or email. Thank you very much!

Education:

• Senior High School (Preferred)

Experience:

• Technical Suppor Representative: 1 year (Preferred)
• BPO: 1 year (Preferred)
• Networking: 1 year (Preferred)
• Sales/upselling: 1 year (Preferred)