Job Description

About the job

COMPANY OVERVIEW Taguchi Marketing is an Australian & Singaporean based software development company that develops and distributes the Taguchi\xc2\xae Marketing Automation Platform. The company operates in the Digital Marketing and Technology industry and has experienced significant growth over the past few years.

WHAT WE OFFER

• Taguchi are at the forefront of data driven marketing and you\xe2\x80\x99ll be front and centre in working with clients and developers to deliver a broad range of exciting projects.
• You get to work with a growing number of blue-chip brands in across a variety of industries
• Very competitive salary
• Convenient Singapore CBD location
• Taguchi are in an exciting growth phase in terms of product development and client adoption.
• It\xe2\x80\x99s a small and collaborative team where you will be exposed to and learn from leaders in their respective fields. On top of that, everyone is friendly and accommodating.
• We provide opportunities for career advancement within company.

JOB RESPONSIBILITY: The Technical Support Specialist will report primarily to the Operations Manager and other line managers as required and will work closely with our software developers and with account managers to ensure client support tickets are answered appropriately. Specific tasks include:

• Monitoring and processing client support tickets via a centralised ticketing system within agreed timeframes
• Troubleshooting and providing end-users with a series of actions or instructions to resolve issues or perform certain tasks
• Escalating and following up tickets with other teams where required
• Prioritisation & management of open issues
• Improvement of the Support knowledge base and Support documentation
• Perform other various tasks as required and in accordance with their skills and personal development

KEY RESULTS AREAS: The ultimate success measurement for the Client Support Coordinator will be in the quality of the tasks completed and the level of resulting client satisfaction.

JOB REQUIREMENT: You will be able to demonstrate proficiency in the following: Frontend web languages, in particular:

• HTML
• CSS

Experience with some or all of the following would be an advantage:

• MacOS
• JavaScript
• Jira Software
• Photoshop
• Email development or knowledge of email development
• Experience with the Taguchi\xc2\xae Marketing Automation Platform or another marketing automation platform
• Other markup languages e.g. Markdown
• GitHub
  

REPORT TO: Operations Manager (Melbourne, Australia based)

WHAT YOU\'LL BRING:

• A friendly and positive, can-do attitude
• A hunger for technical knowledge and enthusiasm to learn
• Ability to problem solve and excellent attention to detail
• Ability to collaborate and communicate with both technical and non-technical teams
• Capability to work proactively, both independently and within a team environment
• Excellent communication skills (both written and verbal) to articulate complex topics
• Superior organisational skills and strong work ethic

Things about you! We want to know what makes you tick, what you enjoy \xe2\x80\x93 hobbies, achievements etc. So come prepared.

QUALIFICATIONS: Polytechnic or University Graduate in IT, Software Development, Marketing

YEARS OF EXPERIENCE: 1-2 years Previous employment is not essential, therefore suitably qualified graduates are invited to apply. However, prior experience in a technical or system support role is advantageous.

JOB TYPE: FULL TIME Working hours may differ to cater to clients in different timezones.

IMPORTANT: Applicants must be legally entitled to work full time in Singapore. Proof of work eligibility and local references will be required. All Taguchi Marketing Pty Ltd appointments are conditional on the selected applicant passing a successful police background check.

SALARY: For full time, the salary ranges between SGD $2,500-$3,500 per month, depending on experience.

APPLICATION: Contact details: Please email your resume and a cover letter addressing the above to jobs@taguchi.com.au. Attention to: Operations Manager