Job Description

:

• Marine MNC at Jalan Kilang
• 5 days work week
• Background in a Marine Navigational or IT-Technical-Support environment

Responsibilities

• Provide Technical Support to internal and external Customers during Installation, Commissioning, and Operation of our products throughout the products life cycle
• Participate in the teams duty roster, ensuring 24/7 Technical Support availability by phone and email.
• Analyse, Troubleshoot and ultimately resolve reported issues by giving guidance over phone/email or by connecting to faulty systems remotely.
• Make use of the product documentation and Wartsila Voyage internal Knowledge Base(s) before seeking advice from Technical Expert Team and other(s).
• Share the experience and knowledge with your colleagues through communications and by contributing to the Knowledge Base(s).
• Decide for Field Support when solving an issue remotely is not feasible or appropriate.
• For Issues that require Field Support, develop an Action Plan including all actions, skills and spare parts required to resolve the issue onsite.
• Undertake investigations and Field Support on Vessels, when required.
• Partner up with RMA to handle and technically approve Warranty Returns.
• Follow the applicable processes and procedures relevant to your role and responsibilities.
• Review the Quality Management System requirements and ensure operations is in compliance and follow all HSE and PPE guidance and standards.

Requirements:

• A Diploma/Degree in Electrical/Electronical/Maritime Engineering, Certification in Computer Technology or similar field and relevant background.
• Background in a Marine Navigational or IT-Technical-Support environment.
• Good communication skills and good command of the English language (both written and verbal).
• Passion for excellent customer service and customer focus and to work independently.
• A result-orientated individual who likes to build relationships.
• Good time management and organisation skills - able to effectively manage the workload by periodisation and coordination.
• Able work effectively and efficiently independently and as part of a team.
• IT literacy required.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Alternatively, you may wish to email your resume in a detailed Word format to

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd, 50 Raffles Place, #19-12, Singapore Land Tower, Singapore 048623

Tel: 6950 9748

Consultant in charge: So Boon Shyen, Debbie

EA Licence Number: 02C4944

Registration Number: R1111376