Job Description

The Partner Services team at Skyscanner cares for the technical end-to-end journey of our clients through our efforts in presales, onboarding, live support and client optimisation. As the main point of contact between our clients and the rest of the business, we look to create and maintain healthy connections, amplify clients voices, and advocate for their needs throughout the business. About the Role:

• Follow internal workflow processes and work with a variety of internal tools to debug and resolve common client issues.
• Collaborate with other teams to identify solutions to client issues.
• Perform Green Flag duties following defined processes to meet SLAs
• Maintain external documentation and internal playbooks and collaborate with the team on project work.
• Consistently manage client expectations and grow your knowledge and expertise of Product, Services, and Tooling.

• Previous relationship management/Account management experience, ideally in a technology organisation
• Experience working with technical integration documentation with the ability to evaluate if an API meets product requirements
• Experience with constructing API requests using tools such as Postman, SoapUI or similar and evaluating the resulting XML or JSON structures appropriately
• Experiment with the application of continuous improvement principles (e.g. Lean and agile); you are able to spot opportunities to automate and reduce waste, and put in place solutions within your own scope of influence
• Build relationships and communicate clearly with business partners and key stakeholders on straightforward issues/topics.
• You empathise with clients, and can adequately communicate their needs back to your team
• Curiosity to learn – avidly seeking knowledge on internet economy and client management best practice
• Demonstrate a strong personal workflow/ the ability to manage multiple competing tasks/priorities.
• Ability to problem solve and develop problem-solving skills using simple analysis to uncover core root causes and address them at scale
• Excellent written and verbal communication skills