Technical Support Specialist
Singapore, Singapore
Job Description
Position Requirements
- Advanced knowledge on hardware and Windows/Android operating systems
- Excellent troubleshooting skills and handling complex repairs
- Fluent in English and Local Language
- Able to train and cascade information to the service partner team
- Collaborate with Lenovo Service Providers to resolve customer issues effectively
- Proven ability to learn new and complex technology
- Strong customer management skills and ability to manage difficult customers
- Able to prioritise in a fast paced, dynamic work environment
- Able to problem solve and think laterally
- Solid IT Support experience for end-user (Onsite/Remote support)
- Hand on experience on PC hardware or software installation / removal
- Systematic and logical thinking
- Self-motivated to work and learn
- Preferred: Hands-on experience with Lenovo products
- Solid Hands-on experience with PC/Tablet products
- Technical Knowledge on Client (Desktop, Notebook & Tablets)
- Structured Troubleshooting Techniques
- Good ability to communicate ideas, sound knowledge of MS Products
- Strong Services Industry and 'ITIL' acumen
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1140561
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationSingapore, Singapore
-
EducationNot mentioned