Job Description

Technology ASPAC Site Delivery Manager-2307006705W
Description

Kenvue, part of the Johnson & Johnson Family of Companies (Kenvue), is currently recruiting for: Technology ASPAC Site Delivery Manager This position reports into the Product Sr Manager Global Site Delivery Lead and is based in Singapore. Who we are At Kenvue, part of the Johnson & Johnson Family of Companies, we believe there is extraordinary power in everyday care. Built on over a century of heritage and propelled forward by science, our iconic brands\xe2\x80\x94including NEUTROGENA\xc2\xae, AVEENO\xc2\xae, TYLENOL\xc2\xae, LISTERINE\xc2\xae, JOHNSON\xe2\x80\x99S\xc2\xae and BAND-AID\xc2\xae \xe2\x80\x94are category leaders trusted by millions of consumers who use our products to improve their daily lives. Our employees share a digital-first mindset, an approach to innovation grounded in deep human insights, and a commitment to continually earning a place for our products in consumers\xe2\x80\x99 hearts and homes. What will you do Responsibilities:

• Responsible for the delivery and support of local personal computing services, desk-side support, end-user requests and related infrastructure services to a site, or multiple sites for NCHC.
• Execute strategies to ensure the delivery of agreed-upon service levels.
• Partner with the Consumer Tech CTO organization and/or vendors to provide in-catalogue services cost effectively and with high quality.
• Consult and work with on-site resources, Consumer Tech End User Services and Consumer Tech partners to resolve local service issues.
• Responsible for the delivery of approved infrastructure products and services to Operating Companies at J&J site(s).
• Ensure in-scope local infrastructure services are delivered per current SOPs and approved OLAs/SLAs
• Ensure that overall site operations are in good health and in compliance with all J&J corporate, Technical Services, and local site /Operating Company\xe2\x80\x99s standard operating procedures and processes using Site Metrics, Compliance Checks and Reports.
• Ensure local / site end user computing assets are standard and secure.
• Understand and align to the Consumer Tech End User Services\xe2\x80\x99 goals and objectives, recommend process improvements, and propose cost savings or cost avoidance solutions
• Execute required tasks for local, regional and/or global projects and activities undertaken by Technical Services in support of its mission as opportunities arise.

Act as Consumer Tech on-site point of contact as well as incident and service request escalation contact for End User Services partners, Consumer Tech, and business clients as appropriate.

Qualifications

What we are looking for Qualifications:

• B.A / B.S degree is expected, though we may consider candidates with exceptional work experience as an alternative.

Experience and Skills:

• 7+ years of relevant work experience
• Demonstrated experience in end user services, customer experience (CX), user experience (UX) or specialization in IT
• End User Support / Desktop Management Environment related area.
• Technical knowledge and experience with Microsoft O365 and collaboration products, virtual meeting tools, audio video equipment
• Leadership skills with drive, innovation, and strong sense of commitment and adaptive to change.
• Excellent communication skills (oral, business writing, presenting, and listening) in English and local language.
• Excellent customer service skills and demonstrated ability to interact with anticipated audiences in a courteous, service- oriented manner.
• Demonstrated ability to innovate and explain IT concepts to non-IT stakeholders.
• Good team player with proven ability to partner across diverse audiences to influence decisions that improve the user experience.

Primary Location Asia Pacific-Singapore-Singapore-Singapore
Organization JNTL (APAC) HoldCo Pte. Ltd. (Singapore)



Job Function Operations (IT)