Job Description

Company Description
A global leader in consulting, technology and next-generation services, the global investment company headquartered in Singapore.

• Perform Application Support in Unix, database, and prepare the fixes or coordinate with the offshore team to come up with the necessary fixes
• Coordinate with the end business users in monitoring & resolving US Business End of Day Autosys jobs issues in investment banking
• Able to deep-dive analysis on Incident resolution & user inquiries
• Need to do some programming language, code processing along with debugging skills for any production issues
• Communicate any incidents (Incident resolution, stakeholder communication, bridge management, post mortem analysis, and action items)
• User Ticket management (Backlog review, User interface, and manual prioritization)
• Being involved in Operational risk reduction programs and Change control processes
• Understand current queue of work items handed over across shifts and review criticality/priority
• Track and ensure progress on allocated queue/mentor team members where necessary
• Planned/unplanned events - Support BCP, Migration, Holiday activities
• Meetings - Represent the cluster for Scorecard reviews, Feedback trackers

Qualifications
Education - Diploma/Graduate/Post Graduate
Experience - 1 Yrs to 10 Yrs
Nationality - Singaporean / Singaporean PR
Employment Type - 1-year Contract
Budget - 5,000 to 8,000 Per Month SGD

• Good communication with analytical and problem-solving skills
• Ability to handle/manage incidents and effectively communicate with users, application owner, and senior stakeholders across all areas
• Knowledge of ITIL processes

• Change management
• Incident management
• Problem management
• Application Support experience with working knowledge on Unix, database, and basic knowledge on any programming Language like JAVA/Scripting language.
• Must have experience in monitoring & resolving US Business End of Day Autosys jobs in an investment banking environment
• Must have any programming language knowledge for deep-dive analysis on Incident resolution & user inquiries
• Good communication with analytical and problem-solving skills
• Ability to handle/manage incidents and effectively communicate with users, application owner, and senior stakeholders across all areas
• Knowledge of ITIL processes

• Change management
• Incident management
• Problem management
• Perform Monthly Metrics Analysis, Frequent Failure and Support Efficiency/Automation, Data queries from client Managers
• Experience in a programming language, code processing along debugging skills.
• Good to have -

• 3+ years of experience in Front-office Trading support, OTC Derivative flow, Equities, Investment banking background, Client reporting, Cashflow Management, Trade Exception Resolution, and Payment system
• Understanding of capital markets and back-office operations in any investment bank
• Experience in trade processing and regulatory restrictions

Additional Information
1 Month Bouns