Job Description

Benefits Summary

• Location: Central

Job Responsibilities:

• Handle customer service hotline across all areas, including answering enquiries, providing information, handling complaints and troubleshooting problems
• Handle customer service hotline across all areas, including answering enquiries, providing information, handling complaints and troubleshooting problems
• Escalate cases that do not fall within FAQs to the relevant and correct parties. Follow-up on outstanding cases and perform call-backs to customers if necessary
• Consistently deliver excellent quality service to our customers to achieve customer satisfaction
• Ability to understand customers\' needs and provide appropriate solutions and attention
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Data entry and other ad-hoc duties assigned

Requirements

• Good communication and interpersonal skills
• Proficient in Microsoft office applications

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.**We regret to inform that only shortlisted candidates would be notified. **Chua Pei Jie (Emily)Registration Number: R22110419EA License No: 06C2859 (MCI Career Services Pte Ltd)Employer questionsYour application will include the following questions:Which of the following statements best describes your right to work in Singapore?What\'s your expected monthly basic salary?Which of the following types of qualifications do you have?How many years\' experience do you have as a Call Centre Operator?Do you have customer service experience?Which of the following Microsoft Office products are you experienced with?Have you worked in a call centre before?How much notice are you required to give your current employer?Company profileMCi Career Services4.1\xc2\xb7Human Resources & Recruitment51-100 employeesWith over 15 years in the industry, MCI is a leading recruitment and outsourcing provider in Singapore. Our team of 100+ professionals leverages an extensive network to recruit top talent across diverse sectors. We have successfully placed over 30,000 candidates and served more than 1,000 clients. At MCI, we don\'t just fill positions - we elevate businesses by connecting them with the right individuals. We promise to deliver only the best services, as we are not here just to help but to make companies interesting!With over 15 years in the industry, MCI is a leading recruitment and outsourcing provider in Singapore. Our team of 100+ professionals leverages an extensive network to recruit top talent across diverse sectors. We have successfully placed over 30,000 candidates and served more than 1,000 clients. At MCI, we don\'t just fill positions - we elevate businesses by connecting them with the right individuals. We promise to deliver only the best services, as we are not here just to help but to make companies interesting!Company informationRegistration No.200701947WEA No.06C2859

MCI Career Services