Job Description

Company Overview

We\xe2\x80\x99re the go-to destination for all social, recreational, sports and educational facilities for NSmen and their families. Formed in 1972, SAFRA\xe2\x80\x99s goal was to aid the Singapore Armed Forces (SAF) enhance camaraderie and boost morale among National Servicemen.

Since then, we\xe2\x80\x99ve built a network of clubs located at Jurong, Mount Faber, Tampines, Toa Payoh, Yishun and Punggol. In addition to clubs, we offer a host of activities, value-added services and membership perks that meet the lifestyle needs of our community of more than 400,000 SAFRA members. Join us today!

SAFRA\xe2\x80\x99s Vision "Every SAF National Serviceman committed to Total Defence, strongly supported by the community."

SAFRA Mission "To strengthen bonds among SAF National Servicemen and to appreciate their contributions to defence."



CUSTOMER EXPERIENCE AMBASSADOR - 2 YEAR CONTRACT

(CLUB OPERATIONS)

Engage customers and build relationships with them to enhance their experience at SAFRA

Attend to general members\xe2\x80\x99 and guests\xe2\x80\x99 inquiries on the Clubhouse and Association level activities and facilities.

Guide members in the usage of the mSAFRA mobile application and digital kiosks such as Membership sign-up and renewal, online booking of facilities, purchase of vouchers, registration for events, programmes and courses, payment, redemption of SAFRA Points and other services.

• Ensure digital kiosks and other digital devices at the Club Concierge are working and to report any breakdown.
• Monitor the usage of kiosk papers / receipts and printer ribbons and arrange to make requisitions where necessary.

• Guide members to use the LiveChat, Phone and Video-call functions if they need further assistance.

• Responsible for key management and inventory management of forms, gifts and first aid kits, and replenishment when stock is low.

• Encourage guests to provide their feedback on club facilities and services via QR code scanning.

• Ensure proper keying in of collections (i.e Cash, Cashcard, NETS, VISA,Cheque) and settlement of counter collections at Club Concierge with proper maintenance and record of manual receipts.

Responsible for daily and monthly settlement reports for sports and inventory and maintenance of Club lobby and Concierge for neatness and cleanliness.

Responsible or Concierge duty rostering. (Rotational basis)

REQUIREMENTS:

- Minimum GCE \'O\' levels

- At least 1-2 years\' front desk experience in service/hospitality industry

- Customer-focused and service-oriented

- Teamwork-oriented and able to work in a fast-paced environment

- Must be tech-savvy

- Physically active and able to stand for long hours

- Bubbly personality & enjoys meeting and talking to people

- Able to work on shifts, weekends & public holidays

- Singapore Citizens & PR only

Application Instructions

Please apply for this position by submitting your text CV using InternSG.
Kindly note that only shortlisted candidates will be notified.

InternSG