CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio spans across diversified real estate classes which include integrated developments, retail, office, lodging, residential, business parks, industrial, logistics and data centres. With a presence across more than 260 cities in over 40 countries, the Group focuses on Singapore and China as its core markets, while it continues to expand in markets such as India, Vietnam, Australia, Europe and the USA.
The Job
You will be part of the Commercial Operations and reporting to the Centre Manager.
Responsibilities
Customer Experience
You will be part of a team to deliver exceptional customer service. As the “face of the building”, your presence at the lobby (peak hours) will illustrate our support for community working in the building
Provide lobby presence during peak hours to greet and assist tenants and visitors
Facilitate key actions for tenants, e.g. meet with tenants’ C-suites and representatives regarding experiences during their stay at our buildings
Execute agreed standards of customer service, e.g. onboarding and prospecting and service feedback processes
Manage service recovery
Know the community of the building
Update information about buildings and nearby amenities for introduction and to help first time visitors
Introduce buildings and CapitaLand's differentiation and shared spaces
Community Management
You will be part of a team to lead activities, communication, and engagements, contributing to a vibrant community and eventually, ensure tenant retention within the CapitaLand office portfolio
Organise and participate in activities to build community
Provide engaging text, image and video content for communication channels
Develop social media and communication campaigns to align with marketing strategies
Monitor and respond to feedback and customer queries
Lead visits to property and shared spaces within the building
Coordinate with Marketing, Group Communications teams to ensure brand consistency and marketing messages
Build relationships with customers, prospects and industry professionals
Requirements
Minimum Diploma in any discipline with at least 5 years working experience relating to customer service/concierge
Prior working experience in airlines or hospitality industry preferred
Excellent interpersonal skills with high level of empathy for others
Able to articulate and communicate clearly both verbally and written
Event management and project coordination skills preferred
Confident, cheerful and energetic disposition while maintaining professionalism
Able to multi-task with a strong sense of responsibility to see through all tasks
Benefits
Flexible benefits with comprehensive medical coverage for self and family
Training and development opportunities
Subsidised rates at Ascott serviced residences
Strong advocate of staff volunteerism
Wellness programmes
Closing Statement
At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.
Only shortlisted candidates will be notified. This is a 1-year contract.
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