Job Description

About Us

Headquartered and listed in Singapore, CapitaLand Investment Limited (CLI) is a leading global real estate investment manager (REIM) with a strong Asia foothold. As at 30 June 2023, CLI had S$134 billion of real estate assets under management, and S$89 billion of real estate funds under management (FUM) held via six listed real estate investment trusts and business trusts, and more than 30 private vehicles across Asia Pacific, Europe and USA. Its diversified real estate asset classes cover retail, office, lodging, business parks, industrial, logistics and data centres.



You will be part of the Commercial Operations and reporting to the Centre Manager.

Responsibilities

Customer Experience

• Facilitate key actions involving tenants, e.g. meetings with tenants\xe2\x80\x99 C-suites and/or representatives regarding experiences during their tenure at our buildings as assigned
• Execute agreed standards of customer service, e.g. onboarding, prospecting and service feedback processes
• Monitor and respond to feedback and customer queries in a timely manner
• Manage service recovery when tenants have been inconvenienced, e.g. lift breakdown
• Be familiar with the community of the buildings as assigned
• Provide lobby presence during peak hours to greet and assist tenants and visitors
• Update information about buildings as well as nearby amenities for introduction (refer to onboarding process) and to help first time visitors
• Lead visits to property and shared spaces within the buildings as assigned
• Introduce buildings as assigned as well as CapitaLand\'s differentiated and shared spaces
• Remain well-groomed as the "face" of the building
• Any other related duties

Community Management

• You will be part of a team to perform engagements, communication and contributing to a vibrant community and eventually, ensure tenant retention within the CapitaLand office portfolio
• Facilitate and participate in activities to inspire and build community
• Build relationships with tenants, prospects and industry professionals to facilitate programming efforts

Requirements

• Minimum Diploma in any discipline with at least 5 years working experience relating to customer service/concierge
• Prior working experience in airlines or hospitality industry preferred
• Excellent interpersonal skills with high level of empathy for others
• Able to articulate and communicate clearly both verbally and written
• Event management and project coordination skills preferred
• Confident, cheerful and energetic disposition while maintaining professionalism
• Able to multi-task with a strong sense of responsibility to see through all task
• Type of employment (Permanent / Contract) offered to successful candidates will be based on the candidate\xe2\x80\x99s experience and availability of such positions

Benefits

• Flexible benefits with comprehensive medical coverage for self and family
• Training and development opportunities
• Subsidised rates at Ascott serviced residences-
• Strong advocate of staff volunteerism
• Wellness programmes

Closing Statement:

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.

CapitaLand