Job Description

About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
About the Team
Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. We are looking for Sr. Manager of Policy Operation and Education to join our team to develop policy operation and education to enable businesses. Responsibilities may include working on team building, designing or improving policy operations and education design, as well as designing projects.
Responsibilities

• Lead, cultivate and provide guidance to team members and design career development opportunities for them
• Drive high quality BRD outputs and policy compliance research to ensure regulatory and compliance requirements are met
• Responsible for driving global initiatives from business requirement identification, process & policy management & governance, building & managing internal & external educational content, and other key resolution pillars
• Be the voice of the sellers and creators! Remain up-to-date on key workflow changes, operational guidelines, policy updates, and enforcement standards to champion policy education frameworks
• Utilize strategic tools, systems, and data to help the team analyze trends and deliver insights to define goals and improve overall processes
• Establish partnerships with global cross-functional teams, including global & regional teams, PR, legal, strategy teams, product teams, and business leaders to build, standardize, and optimize the overall process policy operation workstreams

Basic Qualifications

• Bachelor's Degree above
• With 5+ years of experience in logistics or governance related areas
• Demonstrated ability to analyze data and use data to drive decision making
• Familiar with E-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness
• Excellent coordination skills and communication skills across multiple cross-functional teams to build plans and projects
• Excellent interpersonal and communication skills to influence and reach agreements with others
• Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders
• Passionate, self-driven, and curious to learn and able to work independently in a fast-paced environment
• Strong strategic thinking ability and able to propose complex solutions and clear explanations in writing

Preferred Qualifications

• Relevant policy development experience, e.g. within corporate public policy and government relations, in public administration, trade association, or non-governmental organization
• Able to coordinate a wide array of internal and external resources to obtain, process, and operationalize information and develop a strategy
• Experience working in public policy in consumer-facing, technology, or logistics companies.
• International experience in the e-commerce industry is preferred

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.