Job Description

About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok. About the Team E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Service and Experience Team is part of the Governance and Experience organization. Our mission is to provide world-class service and experience for customers, sellers and creators. The Service and Experience Team is looking for an Operation Excellence Head responsible for day-to-day operations, driving go-to-market initiatives, defining a global extended workforce plan and strategy, and driving quality programs to identify problems in SOPs and processes. This position will provide key analytical, reporting, and forecasting support for the group and will be responsible for developing reporting and variance analysis regarding weekly/monthly/bi-monthly statistics and provide support & recommendations regarding performance.

Roles & Responsibilities

• Develops go-to-market strategies, ensuring cross-functional alignment of goals and execution, and helping teams drive strategic partnerships and new initiative forward.

• Focuses on aligning company priorities with excellent day-to-day operations, and lead our future-growth initiatives.

• Scale up our business globally by driving strategic and operational initiatives that contribute to the company's growth and drive operational excellence.

• Analyze and develop insights on business performance, core performance metrics, and support in the preparation of weekly/monthly business reviews.

• Define and build organizational capabilities for extended workforce strategy, planning, governance, operational management, shared services, and management organizations.
  

Qualifications

• Bachelor's degree or equivalent practical experience.

• 10 years of experience in a strategy or management consulting role.

• Experience in consulting, delivering advisory services, extended workforce, and vendor management.

• Experience in program management and ability to manage large, complex programs and drive change.

• Strong leadership, self-motivated and able to thrive in ambiguity and in a matrix environment.

• Ability to effectively engage with leadership, facilitate discussions about complex topics, influence, and reach agreements.

• Ability to work well as part of a team and process a high amount of data to drive business strategies and decisions.

• Excellent analytical, leadership, organizational, stakeholder management, and problem-solving skills.

• Experience in eCommerce or marketplace platform is a plus.
  

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.