Job Description

Role Responsibilities
This role is to define, establish Technology Lifecycle mgmt. process for the Bank including Product lifecycle, IT Asset (HAM/SAM) mgmt., Configuration management, License mgmt. & Obsolescence mgmt. sub-processes. This requires wider knowledge and expertise on the IT Service mgmt. processes and tools like Servicenow.
Responsibilities
Assist Global Process Owner to

• Establish a strategy and framework for a consolidated Technology Lifecycle mgmt. process for the Bank and help in establishing the org construct
• Draft end to end TLCM standards / process by collaborating with all relevant stakeholders across Product, Asset, Configuration, License and Obsolescence teams.
• Ensure the associated Tools and Technology is made operational and fit for use
• Institutionalize the process implementation across all Technology domains
• Conduct Operational Risk Assessments and seek approval from the Second line Risk Control Owner or ORO and any governance committee (such as PGC) approval if required.
• Review process on annual basis and identify scope for improvement and help drive efficiency in the organisation.
• Identify all the processes to be changed by the project in the inception phase.
• Prepare the list of processes whose operational risk profile is potentially subject to change by the project
• Represent in a PgSC or PSC member and held address / provide relevant updates
• Sign-off go live/release of major project deliverables to confirm suitability of any testing and compensating controls
• Define, measure, publish & control RIR metrics periodically. Attend Governance meetings (PgSC/PSC, PGC and other governance meetings)

Strategy

• Establish a strategy and framework for a consolidated Technology Lifecycle mgmt. process for the Bank and help in establishing the org construct

Business

• Ensure the TLCM process is defined, established and institutionalised across the Bank by well defined procedures and controls.

Processes

• Understanding of the IT Asset Management Controls, Standards and Processes and lineage amongst Product Asset and Config Item. Understanding of the key stakeholder requirements from IT Asset HAM/SAM, Configuration mgmt., Product lifecycle mgmt., License mgmt. and Obsolescence mgmt.

People & Talent

• Excellent organisation and leadership skills with ability to manage multiple deadlines and effectively prioritise.
• Set clear objectives and provide steer to the team.
• Develop talent

Risk Management

• Collaborate with first and second line of Risk personal and help identify and document key risks for the process
• Support the management of the process professionally and efficiently, closely tracking timeline commitments for provision of information and action plans, and for validation of actions taken.
• Drive the adoption of "lessons learnt" driving consistency and efficiency and help improve process efficiency.

Governance

• Establish and run steering committees for Technology Lifecycle Management providing governance as per the Bank\'s Programme Management standards.
• Ensure key risk, audit queries and issues are monitored and appropriately addressed by key stakeholders.
• Ensure adoption of the Process controls and reporting to ITSM Management and Second Line of Defence as appropriate.
• Manage and govern the Risk control metrics

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\'s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the ET - IT Service management to achieve the outcomes set out in the Bank\'s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Technology Governance, Risk and Control
• Service Owners across Enterprise Technology & TTO
• Domain Chief Architects
• Obsolescence Management
• License Management
• Asset Owners
• TTO Refinement Forum

Other Responsibilities

• Embed Here for good and Group\'s brand and values in ET - IT Service Management; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Our Ideal Candidate

• Experience in Process Management and Continuous Service Improvement
• 15+ years of experience, preferably, in the financial industry
• Bachelor\'s degree in an Information Technology discipline or a related technical degree
• Knowledge on implementing ServiceNow modules is an added advantage
• Understanding of the IT Asset Management Controls, Standards and Processes and lineage amongst Product Asset and Config Item. Understanding of the key stakeholder requirements from IT Asset HAM/SAM, Configuration mgmt., Product lifecycle mgmt., License mgmt. and Obsolescence mgmt..
• Excellent organisation and leadership skills with ability to manage multiple deadlines and effectively prioritise.
• Proven ability to lead highly complex, global, pan-bank, multi-year programmes by driving collaboration and participation.
• Extensive change and programme management experience, ideally gained in the financial industry.
• Ability to foster positive relationships with internal and external stakeholders at appropriate level ensuring open cooperative environment. Be a Team player.
• Demonstrated ability to define strategy and establish and execute plans to deliver the strategy.
• Proven track record in developing & implementing IT Asset / Config or Service transition process/ procedures, and leading the execution to deliver on strategic goals

Role Specific Technical Competencies

• ServiceNow Fundamentals, CSDM , ITSM/ITOM presales/micro-certifications
• CIS HAM / SAM / Discovery / Service mapping / Event mgmt. / Performance analytics
• TIL Expert
• ITIL Practitioner - Service transition
• COBIT, IT4IT, Lean IT (optional)
• Scrum certified / Agile Foundation (optional)
• Business Data Analysis
• Information Management
• IT Governance
• IT Audit and Control
• IT Service Management (ITSM)
• IT Industry: Trends & Directions

About Standard Chartered
We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers

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