Job Description

Purpose of the roleAsian Trails Singapore's role as Group Operations Executive is a key position for coordination between the Asian Trails office and its overseas partners and local suppliers to fulfil the need of its customers. A large part of the role is to ensure that all daily operations (including ground operations, bookings, communication, negotiations) are in line with the customer's and company's requirements in a professional, timely manner. Based in Singapore, the ideal candidate will become a part of a great team of passionate travel colleagues.Overall Responsibilities

• Arrange guide and supplier briefing with group reservation and MICE team.
• Assist in sourcing and negotiating ground suppliers' contract to ensure that rates are competitive in the market.
• Attend Group's request on the ground, lead the operation from arrival to departure, manage on the spot last minute changes and handle any situation that may arise during groups' visit.
• Conduct investigation on complaints when required.
• Foster good relationships with hotels and suppliers.
• Handle the company's hotline (24/7 while group are on the ground).
• Handle inventory and operation stock such as printable materials, corporate merchandize etc.
• Support the group reservation team in bookings for ground suppliers (transport, guides, attractions and F&B) and ensure confirmations are being provided according to company standards.
• Perform adequate follow-ups on groups' arrival and schedule reminders for excursions and departure transfers.
• Prepare and finalize daily transfer logs, itineraries, welcome kits and gifts for groups' arrivals, excursions and departures.
• Visit VIP clients and groups for welcome briefings.
• Work closely with colleagues from other departments and offices within the Asian Trails Malaysia head office.

Qualifications

• A degree in the hospitality and tourism industry is highly preferred;
• Minimum 4-years experience in a travel & tourism company - experience in a similar position or with MICE groups is a prerequisite;
• Excellent command of English - both verbally and in writing - is essential. Knowledge of a third language is definitely seen as an asset;
• Able to delegate, cooperate and coordinate with all concerned person and institutions within the travel industry;
• Excellent command of Microsoft Office applications (Excel, Word, Outlook) and excellent computing skills. Experience with DMC software is an advantage;
• The ideal candidate must be detailed-orientated, service-minded, some experience in negotiations and have a drive to deliver exceeding expectations;
• Able to work under pressure, meet tight deadlines and work flexible hours during peak season. A "Can Do" attitude and positive thinking that includes creative thinking is an asset.
• This position is only open for Singapore nationals or resident with work permit.

Asian Trails will only consider those with a genuine interest in joining a dynamic inbound travel company. Interested and potential candidates are invited to send us your updated resume, including a cover letter with salary expectations, a current photo (not older than 6 months), the date when you will be available and state why Asian Trails would benefit in hiring the suitable candidate in English in Word to Ms Izzaty or Ms Natasha via email: hr (@) asiantrails.com.myJob Type: Full-timeSalary: $2,000.00 - $3,500.00 per monthBenefits:

• Health insurance

Schedule:

• Monday to Friday

Experience:

• Tourism: 4 years (Preferred)
• MICE: 4 years (Preferred)

Expected Start Date: 06/06/2022