Job Description

Job Purpose

Train Captain plays an important role in operating the SMRT North-South and East-West line passenger trains ensuring a safe, secure, reliable and efficient commute for commuters and to achieve the overall train service standards.

He/she must be well-versed with train operations and the functions of the rail systems and equipment to make sound and operational safe decision to maintain and improve train service standards and reliability.

He/she must be able to communicate effectively with the Operations Control Centre (OCC) and make in-train public address announcement to provide operational and train information to commuters onboard trains

Responsibilities

• Provide professional image and excellent service to enhance commuters travel experience
• Operate passenger trains competently with in-depth knowledge of train operations and technicalities that include analyzing of train faults systematically ensuring delays and incidents arising in train service responded promptly and handled appropriately
• Adhere to organizational standard operating procedures (SOPs) and work instructions to provide safe, secure, reliable and efficient train service while operating a train
• Make effective radio communication with Operation Control Centre to report operational and situation updates
• Make in-train public address announcement to update operational and train information to commuters onboard trains
• Be vigilant and report to Operation Control Centre of any safety and security threats and/or infringement within railway premises
• Perform emergencies response procedures and assist in rail service incident management recovery and incident investigations in accordance with organization service recovery standard operating procedures
• Assist commuters in distress, or casualties during an emergency
• Participate in the continuous improvement of work systems and processes

Qualifications & Work Experience

• NITEC in an Engineering discipline.
• Able to work shift including weekends and public holidays

Skills

Technical Skills Includes:

• Possess basic IT/digital literacy

Generic Skills includes:

• Possess a friendly and pleasant disposition
• Possess a customer service-oriented personality
• Able to communicate effectively and clearly
• A well-discipline and good team player
• Be meticulous and alert
• Able to work independently
• Able to work under stressful environment

SMRT Trains Ltd was incorporated in 1987 and operates Singapore\'s first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter \xe2\x80\x93 we take care of you and your well-being. Your Work Matters \xe2\x80\x93 your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters \xe2\x80\x93 we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Vision
Moving People, Enhancing Lives

Core Values
Respect, Integrity, Service & Safety, Excellence

SMRT Corporation