Role Overview & Purpose
The Training and Quality Assurance (TQA) Specialist will be responsible for conducting Process Training and Quality Audits for cases and calls handled by Credit & Collection Teams. As the Specialists in their respective Processes, they will be responsible for certifying Administrators and Subject Matter Experts. The position will focus on working across the business to ensure that knowledge is aligned and that the Credit & Collection continues to deliver high-quality transactions.
Integrity, high accountability, and quality are expected in their day-to-day work.
Key Deliverables
Depending on the nature of the role, more or less focus will be given to each of these.
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