Job Description

This is a permanent position attached to an IT Training Centre. Location: Beach RoadResponsibilities: -Responsible for all matters related to enquiries and registration of Training Courses-Act as the first point of telephone contact for customer support requests-Obtain precise customer personal particulars, assist in SkillsFuture applications-Check for the course and grant eligibility-Complete Classroom Setup before and after each class-Call prospective students and HR / Companies to promote and offer our WSQ funded courses-Take care of Inventory of Books, Pantry for Snacks-Ensure all calls, including customer compliments and complaints logged in CRM system-Provide technical call screening and assign call to the appropriate person-Provide best-effort technical advice to customers in a timely and professional manner-Assist management in day to day operations and office administration.-Assist in generating daily, weekly and monthly reports as and when requiredRequirements- O Level to Diploma-Working experience in the education / customer Service industry is an advantage-Proficiency in Microsoft Office-Multitasking and time-management skills, meticulous with the ability to prioritize tasks-Good team playerWorking HoursMonday to Friday 8.15am to 6pmSaturday is half day, morning or afternoon shift will be allocated, either 8.15am to 1.15pm or 1.15pm to 6pmTo ApplyLandline: 63399-787WhatsApp: 8023-1992Email resume to: [ Email address blocked ]
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