Job Description

Key Accountabilities / Responsibilities:

1. To provide training support to Adult Educators (AEs) and learners subscribed to all WSQ Programmes.
a. Sending out Sign-up sheets to AEs to facilitate tagging of learners\xe2\x80\x99 Practicum, Coaching and Assessment sessions into the Training Management System (TMS).
b. Sending out Welcome Emails to Learners and creation of Learners\xe2\x80\x99 CANVAS account.
c. Creation of Practicum, Coaching and Assessment sessions, in TMS, if required.
d. Assists learners\xe2\x80\x99 in reschedule, withdrawal and deferment requests.
e. Check learners\xe2\x80\x99 attendance, past modules\xe2\x80\x99 results and approve results in TMS.
f. Print and prepare assessment folders for AEs.
g. Verify the accuracy of all returned assessment folders from AEs, update the Excel Tracking Sheet and pack the folders in boxes for mustering.
2. To attend ACLP and DDDLP preview and attend to queries on course administration.
3. To provide 1st level support for learners\xe2\x80\x99 account (CANVAS) creation.
4. To manually upload all WSQ programmes learners\xe2\x80\x99 enrolment, attendance, and assessment to TPG weekly.
5. Attend to all queries sent in via the Customer Relationship Management System (CRM) within a day.
6. Creation of Course Run in Training Partner Gateway (TPG), ensuring that uploading of Attendance and Enrollment promptly.

Period:

• 2 year contract (renewable based on performance and headcount needs)

Location:

• Paya lebar (IAL)

Working hours:

• Mon \xe2\x80\x93 Fri; 8.30am \xe2\x80\x93 6pm

Salary:

• Up to $2500 + PB

Job Requirements:

1. Diploma and above
2. Good command of English language; spoken and written (English language is the main language used in communication with the public and learners.)
3. Prior experience in similar industries preferred, eg. Training Institutions.
Confident and comfortable working with IT systems; emails, training management system, and customer relation system.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

nicholas@successhrc.com.sg (Reg No: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

3 Shenton Way, Shenton House #19-01 Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Success Human Resource Centre