Job Description

Who we are looking for

• Take a lead role in providing Project Management services to Transfer Agency projects for potential and existing SS-APAC clients
• Manage the Local / Regional team management across multiple geographical location and develop a highly effective team
• Manage the development and execution of projects through all stages of the project cycle using requisite project management and process engineering skills
• Liaise with Internal Technology support teams globally and external TA Vendors to deliver required TA functionality to the Asian regions
• Manage new Business onboarding by engaging all stakeholders and client to deliver end to end implementation

• Manage key TA projects and working through the various work streams within the project
• Manage TA team across different geographical locations, to train and guide them on the TA Business process and running TA Projects
• Work closely with TA Business Operations to support BAU, New Business and Transformation Initiatives
• Manage end to end New business onboarding and closely working with different stakeholders across the organization to manage End to End delivery
• Work closely with the TA Product Head in on-boarding the TA clients including conversion from other platforms
• Assist the Business in Determining & Implementing quality Process Standards & Efficiencies
• Ability to generate process flow through VISIO or any tool for capturing end to end operating flow
• Ensure Project Plans identify and address all known Risk Areas
• Ensure continuous improvement of processes to mitigate risks
• Focus on best practice "Change Management" techniques
• Ensure the team supports the daily BAU activities for the regions
• Maintain and the update the project plans and provide regular weekly project reports to all the stakeholders
• Ensure any issues / risks are highlighted to the Steering Committee in a timely manner
• Manage issue and risk logs and keep them updated at all times
• Set up weekly working group meetings for the various work streams and ensure all the items within each stream are tracked and reported
• Prepare the material for the Steering group meetings and present the facts
• Work with the various subject matter experts to progress the work streams and keep check on any slippages
• Work closely with the client to address all their concerns and issues and protect SS interests in agreeing with the client
• Work with Risk / Compliance and Legal closely to ensure all SS interests are protected on any requests from the client
• Facilitate the development of project plans, dashboards, test plans / strategies etc.
• Communicate effectively with all people both on the project team and across the organisation
• Ability to produce technical and business documentation for process improvements, systems enhancements and development activities
• Ability to perform business and project analysis to ensure an accurate thorough understanding of requirements, risks and alternatives
• Work with internal technology teams to deliver business change requests and technical product enhancements to the TA platform
• Engage with external TA vendors in regards to TA technology infrastructure
• Develop and Train the team to perform effectively and manage conflicts and motivate the team
• Willing and able to travel within the region as required

• Minimum of 10-15 years of Transfer Agency experience
• Minimum of 5 years of Project Management experience on-boarding TA clients
• Extensive knowledge of Transfer Agency services, systems and operations both within the Asian region and globally
• Good Presentations skills
• Excellent verbal and written communications
• Good liaison skills across all levels of the organization
• Knowledge of end-to-end TA processing
• Work flow via VISIO

State Street