Job Description

Week 1 Orientation \xe2\x80\x93 Understand about the company\xe2\x80\x99s background, structure, culture and also its mission, vision and values. Get aligned with the direction of the Company and its future plans. Associate with the brand identities under the umbrella of brands.

Roles & Responsibilities \xe2\x80\x93 Brief on the duties and expectations required for the job. Know the basics of what needs to be done and an overview of the entire job scope. Establish measurable KPIs to determine performance.

Integration \xe2\x80\x93 Interaction with office colleagues to promote better working relationships in the future through company activities such as daily team meetings and discussions.

Week 2

Operations \xe2\x80\x93 On the job training to familiarise oneself with the overall operations and system processes of the company. Learn about the administrative matters involved to sales methods to marketing campaigns.

Products & Services \xe2\x80\x93 Be informed about the service standards of the company and the different types of contracts or privacy policies available. Explore the Company\xe2\x80\x99s one stop on-demand services mobile application, Express Buddy, to be aware of its purpose and functions.

Week 3

On The Job Training \xe2\x80\x93 Develop proficient Excel capabilities as daily operations will be referenced and coordinated on Google Sheets. Most of the daily operations revolve around formulas and systems in place here.

Customer Engagement \xe2\x80\x93 Get exposed to actual customers/vendors and build relationships with them through physical meetings. Learn about effective communication skills to retain the partnership.

Driver Management \xe2\x80\x93 Start to handle the pool of drivers available in the company. Understanding how to get more manpower resources from the different channels available when needed.

Week 4

Identifying Operational Inefficiencies \xe2\x80\x93 Think of ways on how to improve processes so as streamline current operations.

Implementation Of Key Ideas \xe2\x80\x93 Start to test if suggestions are realistic and effective on daily operations. Ensure that any drawback is minimised and rectified.

Week 5

Debrief On Implemented Ideas \xe2\x80\x93 Discuss the outcome of previous week\xe2\x80\x99s actions with key management in the Company and further finetune ideas.

Reward System \xe2\x80\x93 Plan incentives for both internal drivers and external customers to be introduced into the Company\xe2\x80\x99s loyalty program.

Mobile App Integration \xe2\x80\x93 Lias with app developers to ensure that ideas and the reward system are translated into technology. Work with them to ensure seamless transition such that daily operations would not be affected.

Week 6

Mobile App Integration \xe2\x80\x93 Lias with app developers to ensure that ideas and the reward system are translated into technology. Work with them to ensure seamless transition such that daily operations would not be affected.

Evaluation Of Integration \xe2\x80\x93 Conclude with key management if the app integration was successful to improve operations and conduct further testing to see if there are any bugs etc. that needs to be fixed.

Week 7

Internal Training \xe2\x80\x93 Once finalised, internal training for all drivers must be done so that they are aware of the changes.

Creating Explanatory Materials \xe2\x80\x93 Work together with relevant personals for Memo and videos to be completed for visual explanation to both customers and drivers on the app usage and functionalities.

Week 8

Digital Marketing \xe2\x80\x93 Be aware of the different existing campaigns that are being conducted by the Company. Understand the basics of what must be done to gain more leads while decreasing the cost per acquisition.

Marketing Campaigns \xe2\x80\x93 Work with the marketing team to brainstorm ideas on how to increase the Company\xe2\x80\x99s online presence based on any feedback gathered from the operational side of things.

Week 9 & 10

Offline Customer Acquisition \xe2\x80\x93 Will be required to do basic sales for onboarding new customers/vendors onto the Company\xe2\x80\x99s platform once the mobile app is finalised and marketing materials are in place.

Online Customer Acquisition \xe2\x80\x93 Continue to work with the marketing team to make sure any offline discounts or promotions are communicated online as well.

Week 11

Final Evaluation \xe2\x80\x93 Check if initial KPIs set are met with key management. Summarise on the progress or the lack thereof, such that improvements can be made and communicated to the rest of the team.

Week 12

Conclusion \xe2\x80\x93 Decide if he/she is suitable for the role as Transport Operations Manager. If suitable, discuss terms of being converted into a full-time staff with key management. If not suitable, ensure that everything is in order and that any handover is done properly.