Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team Travel Consultant (Hybrid) Full time, 20 Anson Road Singapore 079912 As a Travel Consultant, you will 1. Handle incoming requests: \xc2\xb7 Expertly use the appropriate BCD Travel tools and systems to complete requests \xc2\xb7 Search and confirm travel reservations for the customer \xc2\xb7 Strong comprehension of a client travel policy and can appropriately guide and consistently provide consultation to the customer \xc2\xb7 Provide travel offers and general travel advice to travelers \xc2\xb7 Responds to requests accurately and completely \xc2\xb7 Excellent knowledge and application of travel supplier rules \xc2\xb7 Maintains, actively communicates, and seeks expansion of current knowledge of the state of the various travel industries \xc2\xb7 Provides the customer with the required industry information, such as low fares, exchange costs and penalties \xc2\xb7 Able to fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.) \xc2\xb7 Be a part of BCD Travel and client driven initiatives 2. Problem Solve: \xc2\xb7 Appropriately replies and resolves customers inquiries \xc2\xb7 Anticipates and provides assistance on potential challenges that may arise for the customer \xc2\xb7 Performs follow-up as needed and within the time frame promised to the customer \xc2\xb7 Proactively provides feedback to management to avoid future customer issues \xc2\xb7 Accurately processes the complaint (BCD Travel systems and processes and procedures) \xc2\xb7 Appropriately displays empathy and acknowledging statements to diffuse emotion during adversity 3. Deliver quality work: \xc2\xb7 Consistently exceeds individual and team goals \xc2\xb7 Effectively uses the telephone systems \xc2\xb7 Completes reservations with minimal errors \xc2\xb7 Consistently follows BCD Travel call/email guidelines \xc2\xb7 Adheres to BCD Travel policies and procedures to maintain quality control \xc2\xb7 Provides the customer a full recap of the confirmed itinerary 4. Strive for service excellence: \xc2\xb7 Responds to the customer promptly \xc2\xb7 Provides the customer his/her undivided attention \xc2\xb7 Listens and captures information from the customer \xc2\xb7 Responds appropriately \xc2\xb7 Asks questions targeted to encourage complete responses \xc2\xb7 Creates rapport with the customer \xc2\xb7 Matches the customer\'s tone and pace \xc2\xb7 Keeps the interaction moving forward \xc2\xb7 Offers suggestions to the customer and anticipates needs \xc2\xb7 Is mindful of the client service level agreement in all transactions 5. Be part of a team: \xc2\xb7 Seeks opportunities to review operational processes and the commercial relationship with customer and provides suggestions for improvement \xc2\xb7 Volunteers for additional tasks \xc2\xb7 Actively supports other team members within and across teams 6. Actively communicate: \xc2\xb7 Uses positive language and word choices to avoid negative customer reactions \xc2\xb7 Matches the customer\'s tone and pace \xc2\xb7 Applies proper BCD Travel communication guidelines and standards (clear, concise and personal) to interactions \xc2\xb7 Uses correct grammar in interactions About you

• Minimum of 1-3 plus years\' experience in the corporate travel management industry
• Solid working knowledge of the travel industry, policies, procedures and processes
• Advanced skills on travel industry systems (i.e. GDS)
• Ability to communicate effectively to clients and internal stakeholders.
• Proven ability to handle multiple priorities simultaneously
• Ability to work independently, exercising discretion and judgment
• Demonstrated excellent professional customer service and problem resolution skills
• Strong problem solving and/or critical thinking skills

About us
We\xe2\x80\x99re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world\xe2\x80\x99s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We\xe2\x80\x99re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel. Your life at BCD Working at BCD means connecting, collaborating and celebrating. You\xe2\x80\x99ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don\xe2\x80\x99t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD. You\xe2\x80\x99ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools\\
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now! We\xe2\x80\x99re dedicated to building a diverse, inclusive and authentic workplace. If you\xe2\x80\x99re excited about a role, but your experience doesn\xe2\x80\x99t align perfectly, we still encourage you to apply. Pay: $2,000.00 - $4,000.00 per month